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Escalation for Billing Issue

UserinOttawa
I'm a Participant Level 2
I'm a Participant Level 2

Hi, I've got a billing issue with Fido and have lodged a complaint. Is there an escalation process? I could'nt find anything on their website.

 

Thanks

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @UserinOttawa,

 

Welcome to the community!

 

You would first need to contact customer service and if they can not help then ask to speak to a manager and if the problem still can not be resolved then you can ask to be contacted by someone from the office of the president. 

 

Unfortunately, you can not bypass customer service they will be the ones to send the request to the office of the president and then someone will reach out to you.



UserinOttawa
I'm a Participant Level 2
I'm a Participant Level 2

Thank you. I tried it in chat mode but could not get anywhere. Guess I'm going to have to call.