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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! How to remove bonus data from my line

Hi,This maybe the strangest question ever posted here...Me and my son are on $45/mo 4gb plan. Recently I noticed my son got a bonus 3gb data added. I need to remove the bonus data.As the only way I can control his online time is turning off his wifi ...

Tom29 by I'm a Participant Level 2
  • 677 Views
  • 3 replies
  • 0 likes

New phones black Friday

We ordered new phones ( pixel 5 ) juring black Friday event they were priced at $20 a month and were paying $39.95 +tx 44.00 a month on each phone

MG76 by I'm a Participant Level 1
  • 291 Views
  • 1 replies
  • 0 likes

Sim not working

I hadn't used my sim for 4 weeks. I changed the sim back yesterday after having it out, and it has been saying Sim 1 Not Provisioned. I've restarted many times. Not sure what to do or what could've happened. 

LDN_K4 by I'm a Participant Level 1
  • 434 Views
  • 1 replies
  • 0 likes

Update address

I've been trying to update my address since 5 years ago through my profile into my account, asking more than 6 times trough the customer service by phone but none if these attempts have manage to be able to have my adress up to day with the correct u...

Jessi14gomez by I'm a Participant Level 1
  • 412 Views
  • 1 replies
  • 0 likes