General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Great customer care

Hi, i just called pragnya and she give me a osm service. I like it. she was to polite, make everything clear briefly and answer everything that i want to know. She give osm customer service. its nice to be customer of fido.

JS855 by I'm a participant level 1
  • 1 replies

Unable to make long distance calls to India

Hi, I have 1000 minutes free long distance calling as an Add-on feature on my Fido post paid account (24 month contract). While I am able to make calls to the US, when I dial any India number I get a message that says - "International calling is not ...

ichhas4 by I'm a participant level 2
  • 2 replies

Bring back Fido Dollars

Fido used to have monthly Fido Points which were awesome, but stopped.  They would show in our bills each month, added up and we could use them towards new phones and or accessories.  I wish they'd being them back again rather than the perks and cont...

Prepaid account balance lost

I recently switched to FIDO pre-paid plan. I bought CAD 100 one year plan. However, for some reason I have to port out my phone back to my old provider. When I called to ask one of the Customer service rep to transfer the balance on my pre-paid accou...

Suly100 by I'm a participant level 1
  • 1 replies