General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Previously lost phone found

Recently found phone will not make calls. Samsung s22

Do Better with your Customer Service Fido

I tried to reach Fido's agents over the phone to cancel one of my lines and suspend the other, the agent in charge Mohit kept giving me automated sales pitch messages after 5 minutes of delays between each message (not sure if they're just trying to ...

Pixel 5 on Fido does not automatically regain cell reception

Hi, I have a Pixel 5 that does not automatically regain cell reception after being out of a coverage zone for whatever reason (for example, in an underground parkade, in the mountains, in a submarine, etc). So, if I lose reception for any reason (eve...