Customer service taking too long and not getting back to you.

[Chadster]

After 30 minutes V from PEI did not even pull up my file.  I'm pretty sure he was serving 2 customers at once.   I wanted to confirm my plan extras before taking an upgrade offer.  I've asked tor a supervisor to contact me, I doubt that will happen. 

You used to be able to phone.  Now Ask Jack forces you to an agent who does not care.   Let's see if Fido management reads this and tries to contact me.

[Chadster]

Or you can pass it onto Senior management.  Or, if not, i could post it on Social media outside of Fido.  I'd think Fido would care, since I found many other comments starting with words like ´Worst Service ´

[FidoNajat]

Hey @Chadster! We're sorry to read about your recent experience. 

That's not the kind of service we want to offer you. 

Feel free to contact us and we'll be glad to go over your plan features and upgrade options. 

[Cawtau]

Hello again,

---

@Chadster wrote:

Or you can pass it onto Senior management.  ...

---

  As previously mentioned, this forum is community-driven. Most of us do not work for Fido. As such, we would not be in any position to pass anything onto management.

  If you wish to further discuss your situation, you would likely need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Cawtau]

Hello Chadster,

  Welcome to the community!

  Sorry to hear you were not satisfied with the interaction you had with customer service. However, you should note that this forum is community-driven and not intended as a venue for customer services. While there may be some moderators still willing to provide assistance via PM, if you wish to further discuss your situation, you would likely need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers