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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

Resolved! switch to subscription fee

Hello. If, for example, I don’t use Fido for several months, how can I make sure that no subscription fee is charged during this time? As far as I understand, I have a contract, and regardless of whether I use the connection or not, funds are written...

Anastasiia_T by I'm a participant level 1
  • 192 Views
  • 1 replies
  • 0 likes

Resolved! They keep you like hostage in your plan

Wanted to speak to a person in charge they just keep you waiting on the phone until you hangup beacause either messenger chat or calling they are not able to do a thing for you I will complain to crtc 

Jojo36 by I'm a participant level 1
  • 186 Views
  • 1 replies
  • 0 likes

Resolved! My Account page unavailable after signing in

Hi! I deactivated my fido number a year back, and recently I signed back into my account since I need to view some history info associated with the old number. However, no matter how many times I tried, all I could see on My Account/View bill/View us...

Same phone, No network, no service found

 I haven't changed my phone, but the past 4 days have been awful :Can't call/receive textCan't call/receive callscant access my data Phone is constantly in no service/No network foundIt would connect me to service every other few hours, but only for ...

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Tyandrah by I'm a participant level 1
  • 166 Views
  • 2 replies
  • 0 likes

Resolved! Port out SMS confirmation not working

Hi, I moved overseas and I'm trying to port my Fido number to a VOIP service. I received the SMS to confirm the porting operation and I replied, but apparently my response wasn't received on the other end. I'm currently waiting in line on 18664058694...

mlca by I'm a participant level 1
  • 213 Views
  • 1 replies
  • 0 likes