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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Resolved! Billing - two different billings

Hello.Have recently returned to Fido via their winback promotions in early December. Using the FIDO web portal I can see two invoices; one for the temporary number and a smaller invoice for my ported mobile number.  I was informed by a Fido rep that ...

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bakedcorn by I'm a contributor level 1
  • 303 Views
  • 2 replies
  • 0 likes

Fido won't allow me to pay my phone in full

I am hoping to find a solution to poor customer service by Fido. On January 26, I contacted a representative and asked to pay the balance owing on the purchase of my phone for $450.00. I was told at that time that I had a balance owing for my monthly...

MarS11 by I'm a participant level 1
  • 204 Views
  • 2 replies
  • 0 likes

Resolved! Receiving texts while off cellular data off

I am currently in the US and I've turned my cellular data off. I'm connected to wifi when I'm at the place I'm staying. I'm still receiving text messages (green sms), and I'm confused. I thought I should only receive at least iMessages as it's over t...

Mkster84 by I'm a participant level 1
  • 247 Views
  • 1 replies
  • 0 likes

Resolved! FIDO ACCOUNT LINKED TO WRONG PERSON; identity theft; Fraud

Hello FIDO,Recently I received a debt letter from MetCredit, they told me I have some debt with FIDO, ask me to pay for the bill to FIDO. I feel very strange that I did not have any business with FIDO during that period(2017-2021 AUG 20). In addition...

YIQUN by I'm a participant level 2
  • 1845 Views
  • 5 replies
  • 0 likes

Resolved! My data only plan was changed without my permission

I called Fido with a question about over and they changed my data only plan without my permission from my $15.75 plan I had for years. Being on a fixed income this plan worked for me now it is gone for good it was 4 GB and I got it at a time when you...

frankysplace by I'm a participant level 2
  • 281 Views
  • 2 replies
  • 0 likes