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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Why are mine being charge for a call that’s not even showing on my call log
this is the most disturbong issues I have had. I just got charge 198 cad for my bill. I decided to check and I see long distance call that isn't even showing up on my call logs. Lmao like this is the second time but this time the bill came heavy on m...
Waiting for refund from April
Cancelled my service in March and returned equipment March 17th. I have phoned so may times I can't remember how many, have been told I was refunded then they agreed I never was, then told a check was sent, then it wasn't, then on July 19 was told a ...
Transfer from Prepaid to Postpaid
In May, I migrated from prepaid service to a postpaid service from a promotional offer received by sms. Before the transfer, the rep reassured twice that my unused prepaid balance will be transferred, which can be used towards paying postpaid bills. ...
Loyal customers getting “special” offers
Been with Fido for +22yrs and find these special loyal customer offers insulting. Fido calls with special offers for only loyal long time customers and when you turn it down they go a head and offer you something a little better. If we are so val...
I don't understand billing for when do my credits end and plan end?
So if I understand this correctly, does my plan end and switch to month to month on Nov30, but does the credits stop on Oct27th? Then does my plan revert to $69/mo after october or november? Fido chat couldn't help.
