General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


RCS not showing on my samsung A

Hi there, i hope i can get some quick help as to why RCS features is not enabled. i don't even see chat features or the advanced tab. i have two types of messages: text and multimedia.  Thank you

pimanbouk1 by I'm a contributor level 1
  • 3 replies

Resolved! Change plan

You provided the option to change plans online which is great during this time. There were "exclusive deals" that were being offered under my account so I proceeded to do so multiple times since it kept giving me an error and telling me to "contact u...

Angela_M by I'm a participant level 2
  • 2 replies

Involuntary roaming charge

Currently, I'm traveling in east Asia. I understand there is a $14/day charge for roaming. So I turned off the roaming on my iPhone when I didn't want to use data. During my last billing cycle, I knew I only turn it on twice. Once for trying to call ...

LilySi by I'm a participant level 2
  • 3 replies

Add a line discount after first bill only?

Hello, I just recieved my first bill and I can see my device discount but I'm not seeing a discount for my "add a line". The discount was for the $10 off the $45 plan (for a total of $35 per month). I called in and was told the discount will be on th...