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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23739 Views
  • 0 replies
  • 8 likes

Resolved! When will Fido support multi factor authentication via app?

Multi factor authentication is a widely accepted method to improve online security beyond userid/password. It involves generating a unique code in addition to userid/password. The code can either be generated via an app (ex: Authy, Google Authenticat...

kcpublic by I'm a participant level 3
  • 1107 Views
  • 1 replies
  • 0 likes

Multiple credit checks

I selected a pre owned phone for my brother in law under a new account who's moving here and the phone options I wanted was not available for shipping to my address, which occurs at the last step. This happened multiples times and there is no way to ...

Judy13 by I'm a participant level 1
  • 881 Views
  • 2 replies
  • 0 likes

Voice Mail

For some reason my incoming calls are immediately going to voice mail after 1 ring.  How do I change that to 5 rings or more ?

trendnet by I'm a participant level 1
  • 426 Views
  • 1 replies
  • 0 likes

Billing Discrepancy

I was charged $94.08 when I was told at the Fido store where I checked with the employee if my plan includes calling the US. The employee guided me and ensured I could also call the US. When I saw 80 minutes of overtime on my Fido app, before any bil...

Anjali111 by I'm a participant level 1
  • 366 Views
  • 1 replies
  • 0 likes