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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Accidentally clicked the wrong plan selection, how to cancel?
When I click on the app page, a discount plan pops up. I want to click in to see the details, but I click wrong. The system accepts the change plan. How can I cancel it? Do I have to call customer service or can I do it myself on the app? How to oper...
Resolved! Maintenance fees
I want to change my Fido plan to other sim so please I want my maintenance money.
Resolved! Discount amount on Bill is not matched to Order Confirmation
Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...
No Tracking Number after Place Order for Phone
I placed a order for a new phone and opened my account on the 22th, it has now been 6 days and I have not received any order confirmation or tracking number. I have tried to connect with support but never connected. Can anyone advice me how to contac...
wifi calling
i get an error saying my device is not supported. i have a galaxy s10+ and was told by support before ordering my plan that it would work with my device. what do I do? i live in a dead zone so require wifi calling for any plan, i dont want to cancel ...
