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Wifi Calling Not working for Iphone 11 - Called 6 times

Alinash4321
I'm a Participant Level 1
I'm a Participant Level 1

For the last 3 months, I called 6 times tech support to turn on the wifi calling. But still no luck. It says "Contact Fido" when I turn on the wifi calling on my phone. 

 

Please Fido... Fix the issue.  Hopefully, Fido can avoid my 2 years plan(1.3 years remaining) so that I can use the wifi calling with other providers. 

5 REPLIES 5

akmamani
I'm a Participant Level 2
I'm a Participant Level 2

I'm having the same issue with iPhone 11. Cannot enable Wifi Calling - message says to contact Fido. On hold with support now for 1hr 02 mins. Any ideas how to solve this?

akmamani
I'm a Participant Level 2
I'm a Participant Level 2

So Fido wifi calling only works on devices bought from Fido and/or Rogers. Using my sim in a Roger's iPhone enabled my wifi calling but using my phone (bought from iStore in Toronto does not connect to wifi calling. Tried multiple devices and no success. Any reason behind this? Using wifi calling enables your own consumers to have better experience. All support staff at Fido have different explainations. 

Hello Akmamani,

 

  Happy New Year and Welcome to the Community!

 

  Sorry to hear you're having issues with Wifi-calling. They tend to only allow certain features, like Wifi-calling, on devices sold by themselves. That's because they can be assured that the devices have been tested on the networks. In general, that usually only affected android devices because there are so many different devices using that OS. That said, in recent years, they have allowed certain grey-market devices to use those features because they are the same model and version as the ones they sell.

 

  Generally, iPhones did not have the same issue because Apple is a closed system. Have you attempted to update the phone's carrier settings? You may need to contact customer service to request they push the carrier settings to your device.

 


@akmamani wrote:....bought from iStore in Toronto does not connect to wifi calling...

  When you mentioned iStore, are you referring to an Apple store or specifically iStore at the Airport? If it is the latter, is it possible you purchased a different version (ie non-Canadian) of that iPhone? Browsing their website, I cannot seem to find any actual devices. It's possible they are not authorised by Apple Canada to sell devices. I can't be certain, however, if your iPhone is not the Canadian version, that could be a reason why Wifi-calling does not work if updating carrier settings does not help.

 

Hope this helps 😀

 

Cheers


Hey there @akmamani and welcome to the Community!

 

Really sorry to read about the the delays on call as we are more busy at the moment given the time of the year.

 

We would like to troubleshoot that with you here, but we will also need to have access to your account to make sure everything is alright. As such, if it is more busy on call, know that we also offer assistance through live chat on our website, through Messenger or Twitter! I'll invite you to reach us out through one of our available channels so that we can take a closer look at that together.

 

Hope to chat with you soon!



Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Alinash4321,

 

  Welcome to the communtiy!

 

  Sorry to hear you're having issues with Wifi-calling. To clarify, what type of plan do you have? Is it one of the Data, Talk and Text plans? As far as I am aware, the Wifi-calling feature is not available with Talk and Text or Basic plans. In addition, the I don't think the feature is available with Data-only plans either.

 

Hope this helps 😀

 

Cheers