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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Still being processed
We got an emailtoday saying our hardware order is still being processed ! Now imwondering if Fido just sent us that to make it seems like things are moving along but the phones are still on back order because I have never or an email saying still bei...
Terrible customer service
I have 3 lines on my account. One of them was offered a really good deal on a plan so I switched to it. I cannot get the same plan for the other 2 lines on my account. All I can do is get more expensive plans with more data that I don't need. How can...
Unable to reach customer support either on line or by calling
My phone got disconnected on Nov 28th and I called few times waiting 1 hr and the tried online chat as well with no success. The next day i called again at 8:00 am and until now almost 9 am, no one picked up. I also tried to chat online and I got w...
Account not reflecting recent plan change
I have updated 50gb $45 plan on black Friday special promotion but account now showing anythingyet
Frustrated Caller
Hi Fido Customer Service. I am trying to contact Fido to check on my current billing and have plans changed to what is currently offered. Was in the phone for 1 hour and 15 minutes but no chance of getting connected. I tried chat / ask Jack but sti...
