Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Confusing plan-change information and misleading customer reps
Background info: I purchased a device with a monthly payment plan in November 2020. The phone was $50*24=$1200, with a $30 per month credit. Along with the plan I got a $40/month plan with 4 gigabytes of data. In addition, I received a 5-gigabytes bo...
Resolved! Lost phone
I lost my phone I need to speak to an agent
Resolved! Chinese Spammers and voicemail
Why when these chInese Spammer numbers are blocked they are still allowed to leave a voicemail?
Resolved! Roaming Rip Off
Since FIDO does not provide full roaming in US ie: no call service, they should state that in the roaming policy and charge less than $12 a day. Complete fraud to charge $12 and provide no service. If the US carriers they use as partners don't provid...
Resolved! Can a manager please call me
I ordered a phone almost 5 weeks ago. It's backordered apparently and after at least 10 calls to fido, I have received a different answer every time and no real help. I keep asking to speak with a manager and my case keeps being closed. I want to can...
