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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Customer service with an attitude
Called customer service to address an issue today and spoke to a very rude customer service employee. I asked to speak to a supervisor and was told quite "not going to happen". Also asked the employee to repeat their name and was told "I am not going...
Resolved! Phone never received, then order cancelled
Hi everyone, this is a weird thing ever in my life. Let me tell you my experience with Fido service and how they treat a loyalty customer ( I have been with Fido for almost 7 years). Back in December 26, I have ordered an Iphone Xs Max for a pretty g...
Card charged, but unsuccessful preorder Iphone 14 pro Max
Hi!This is Damandeep. I tried to preorder iPhone 14 pro max on September 9. I made payment and got an error at last which says to complete order contact customer service. I contacted them and one of the representatives told me that my order was on ho...
Resolved! Winback Issue
Hello, I was with Telus for the past couple years and then got an offer from the winback team back at the end of December to come back to Fido. The plan they offered was$45/month for 25gb data for each line (we have 3 lines). We got 2 of the lin...
Resolved! No signal in the subway
I'm living in Montreal. I got a new unlocked OPPO F11 . I can use my cellular normally in the streets or homes but it doesn't work in the subway, I lose the signal. there are no barres at all.
