cancel
Showing results for 
Search instead for 
Did you mean: 

Paying much more than It should be

ZhenHe
I'm a Participant Level 2
I'm a Participant Level 2

Win-back team screw up my payment, I was being charged at $45 per month instead of $35 as they promised. In addtion, they put two payments together, so my first month is charged at full price $70. my current payment is $117 instead of 35+35+tax. I called many times, none of any associates and managers are willing to credit me the different amount. I spent more than a week to fix the problem,but no one is willing to help me. I am so tired and disappointed about the experience amd service. Why should the customer pay extra for something they shouldn't.

2 REPLIES 2

FidoNajat
Moderator
Moderator

Hey @ZhenHe! We're sorry to read about your experience with our customer service. That's certainly not the way we want you to feel!
You can contact us through one of our channels and we'll be happy to review the situation with you.



ZhenHe
I'm a Participant Level 2
I'm a Participant Level 2

I called again today, they cant refund the over charge. I think I am done with Fido. Its wasting my time and energy. And to other customers, please dont take on-call offers,  go to ur store.