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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23671 Views
  • 0 replies
  • 8 likes

A very rude manager and worst customer service

Hi there,I am writing to complain about the WORST service of a fido telephone customer service supervisor. I felt extremely disrespected and offended. I am a new user of Fido. When I took the plan I got employee discount for 4 months and after that i...

Blessylancy by I'm a participant level 2
  • 837 Views
  • 2 replies
  • 1 likes

Resolved! Email address is wrong

I placed an order to upgrade to an s22 yesterday and when I submitted it I noticed the email was wrong I had to change it a few months ago after getting locked out of my old one. I have changed it onfido.ca but the old one keeps popping up. How do I ...

dlaurelb1965 by I'm a participant level 2
  • 894 Views
  • 2 replies
  • 0 likes

Advice on mobile plan

What price are you getting on mobile byod plan for unlimited talk and text in Canada and 5g data?

MargC by I'm a participant level 2
  • 757 Views
  • 3 replies
  • 0 likes

Resolved! Caller id

How do I change my caller I'd name

Gus5 by I'm a participant level 1
  • 753 Views
  • 1 replies
  • 0 likes