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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Sim not working

I hadn't used my sim for 4 weeks. I changed the sim back yesterday after having it out, and it has been saying Sim 1 Not Provisioned. I've restarted many times. Not sure what to do or what could've happened. 

LDN_K4 by I'm a Participant Level 1
  • 411 Views
  • 1 replies
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Update address

I've been trying to update my address since 5 years ago through my profile into my account, asking more than 6 times trough the customer service by phone but none if these attempts have manage to be able to have my adress up to day with the correct u...

Jessi14gomez by I'm a Participant Level 1
  • 395 Views
  • 1 replies
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Need help

 i upgrade my phone and data plan last month and the phone has promotion discounts, and now my question is. I upgrade my data plan into bigger gb plan does my phone plan promotions discounts disappear?

melvin026 by I'm a Participant Level 1
  • 371 Views
  • 1 replies
  • 0 likes

Samsung S10 Phone in Bootloop

Hi, I cannot complete a repair request because I cannot get into to Fido diagnostic screen.  The phone is in a bootloop, and I have read online that it seems to be the motherboard that is not working. I am wondering if there is a way to contact Fido ...

Ironringed by I'm a Participant Level 2
  • 412 Views
  • 2 replies
  • 0 likes