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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Reactivating Fido Mobile Service

Hi I am back today in Canada, I was paying around CAD7 per month just keep my account and number with FIDO, how do I restart my service Thanks!

Ashrey by I'm a Participant Level 1
  • 574 Views
  • 1 replies
  • 0 likes

Device order

Please send my device i order the iphone 12 pro max 128 gb it is taking to much time please do something 

manveer2 by I'm a Participant Level 2
  • 364 Views
  • 1 replies
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Website crashes for my account

Hi , every time I tried to made change on my account: price plan change , SIM card change or hup or add a line  , the website would crash on my account, same result on different laptop or iPad. And no problem when I logged into my friend account, no ...

Kk88 by I'm a Participant Level 2
  • 697 Views
  • 5 replies
  • 0 likes

Resolved! How to remove bonus data from my line

Hi,This maybe the strangest question ever posted here...Me and my son are on $45/mo 4gb plan. Recently I noticed my son got a bonus 3gb data added. I need to remove the bonus data.As the only way I can control his online time is turning off his wifi ...

Tom29 by I'm a Participant Level 2
  • 645 Views
  • 3 replies
  • 0 likes

New phones black Friday

We ordered new phones ( pixel 5 ) juring black Friday event they were priced at $20 a month and were paying $39.95 +tx 44.00 a month on each phone

MG76 by I'm a Participant Level 1
  • 277 Views
  • 1 replies
  • 0 likes