General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24330 Views
  • 0 replies
  • 8 likes

Fido cheat on purchasing mobile plans

When I arrived in Hamilton, I went to Wirelesswave and TBooth. I found a lot of Fido tricks:1. When you tell them "I want to have a Bell or Rogers mobile number", they will "follow" your requirement. Then after 30 minutes, when you ask "which company...

wos by I'm a participant level 3
  • 4559 Views
  • 8 replies
  • 0 likes

Account Suspension extension

Hello,I had initially suspended my account for 12 months since I was going back home. However my trip had to extended by a couple of months. Can I extend the suspension? And for how long and how to do so?

Akdjfjcucj by I'm a participant level 1
  • 886 Views
  • 1 replies
  • 0 likes

Why is the device price higher than promised?

It's so very difficult to connect to customer service by phone. I tried live chat, but that also doesn't work. It's so uncomfortable.   Two lines of cellphones on fido for Black Friday deal. It was said that the device cost was $ 20 per month with th...

LEasong1234 by I'm a participant level 1
  • 752 Views
  • 1 replies
  • 0 likes

Just problems with fido since I became a client.

Hi there, I am losing my patience with Fido right now. I have 2 major problems with them. 1. Plan problems.december 21st: When I suscribed, I took the 50gb for $50 plan. I got a confirmation email and that I will get another notification when my sim ...

quebecer2023 by I'm a participant level 1
  • 724 Views
  • 1 replies
  • 0 likes

Credit limit monitoring

Hi, I have recently faced this issue and got my account suspended. Now I had to pay 600 cad to restore my account. I don't have a clarity on where this 600 cad will go. Please need help with this

rohithsai6 by I'm a participant level 1
  • 858 Views
  • 1 replies
  • 0 likes