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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23572 Views
  • 0 replies
  • 8 likes

Resolved! Foreign language Text/SMS messages are arriving as gibberish

Hello.  When I receive SMS messages from recipients from another country in a foreign laguage, the message is arriving as english gibershish. It appears something is trying to translate them letter for letter into English and while that comes close f...

Janddy by I'm a participant level 3
  • 2473 Views
  • 6 replies
  • 0 likes

Misleading information about accessories included with phone

I wanted to upgrade my phone since my 2 year agreement has long ended and decided to check out the Iphone XR. I read all the info, specs and everything and it says this.... What's in the Box Comes With EarPods with Lightning Connector, Lightning t...

zamd05 by I'm a participant level 2
  • 1662 Views
  • 7 replies
  • 0 likes

HORRIFIC CLIENT SERVICES FROM CALL CENTER

I recently added a SIM and data only plan to my account for $10/mth for 2GB of usage.  On the website it shows only 3 ways to order it. Via phone call, live chat, or a store locator. I chose live chat. I was assured that there was no $50 activation f...

Prepaid account information

I was signing into my fido account on-line and find out unable to view my account information any more?  I call customer service he told me all the prepaid customer unable to see account details on-line anymore, you have to call or go the the stores ...

kychat231 by I'm a participant level 2
  • 2499 Views
  • 8 replies
  • 5 likes