I recently had a chat with a customer service specialist in order to resolve my billing problem. For the plan I was opted into I was promised discount amount of $15/mo. However, the first billing cycle contained two months and got $15 discount in total which resulted in $7.5/mo. I do understand Fido has a system where discount is applied to each billing cycle and not per month. It's a simple fixation for a simple problem but customer service representative kept on running in circle for an hour and haven't got anything fixed. I have chat logs that I would like to submit. Also, if there's anyone who can help with the problem I would appreciate it as I could not get it solved with customer service specialists.
