General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

2021 the worst customer service ever

I have been waiting for the office of the president to call me since 12/January.no one has returned my call, when I call in to complain- the Supervisor and Managers just tell me to wait for a call back.today has been 8 days- 6 business days.anyone el...

Bubbly1957 by I'm a Participant Level 1
  • 416 Views
  • 1 replies
  • 0 likes

Resolved! Missed call from WINBACK team

Hey all, I missed the call this morning as my phone had no service and the call ended immediately after picking up.Was there a way to request another phone call from the team? Thank you

andycheng19 by I'm a Contributor Level 1
  • 933 Views
  • 4 replies
  • 0 likes

Resolved! Asking money that fide owe me.

Hello, I received a message two days ago from fido.the text is:FlDO MOBlLE DEPARTMENT**You never claimed the payment of 136.60 cad that we owe you!Claim here :https://info-3783.com/I tried to claim it ,but whenever I did it faced with an error.please...

sbyasami by I'm a Participant Level 1
  • 384 Views
  • 1 replies
  • 0 likes

Poor customer service

Hi,I have been in touch with your customer service team since Jan 12, for a phone that was shipped to a wrong address and I was charged for it $2500 , almost everyday for an issue that they agree it is Fido's fault . Absolutely a waste of time with c...

Bellab by I'm a Participant Level 1
  • 347 Views
  • 1 replies
  • 0 likes