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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Not Receiving SMSes (Text Messages) on my iPhone 11 Pro

Hi, I have been using iPhone 11 (BYOD) for over a year now with FIDO. Recently to check something, I used ny old device (Pixel 2) by inserting my same FIDO SIM. After that whe I put SIM into iPhone11 back, I realized I was not getting any text messag...

viv19us by I'm a Participant Level 2
  • 421 Views
  • 1 replies
  • 0 likes

Refund after final bill

Hi!! I have a issue about final bill.I cancelled Fido line on November 29.I already canceled bank account and credit card as well. But final bi is $-14.81. So I would like to get refund to use different credit card. However I couldn't make a payment ...

Blair7 by I'm a Participant Level 2
  • 723 Views
  • 5 replies
  • 0 likes

Cannot change plan

HelloI have a prepaid phone and trying to change it to monthly plan.Whenever I try to do this online I get an error message. (screenshot) 

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ab-ah by I'm a Participant Level 1
  • 351 Views
  • 1 replies
  • 0 likes

Reactivating my previous account from out of Canada

Dear whom it may concern, I am just wondering if I am able to reactivate my previous account which was cancelled June, 2020. Still have the simcard and same bank account in Canada. I am currently out of Canada but will return on March 2021. Looking f...

wiseview123 by I'm a Participant Level 1
  • 273 Views
  • 1 replies
  • 0 likes