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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Fraudulent Phone purchase and plan upgrade
Someone has hacked my account and ordered an IPhone 12 Pro Plus and upgraded the plan on the account in order to add the phone. I have contacted customer service and was given a case number and told the fraud department would be investigating and get...
Resolved! Phone number port
Girlfriend got a new phone. We transferred her from Koodo to Fido on my account. The new phone has all of the data transferred over but does not have the same phone number. It still has the random number they gave us setup. how can I get her phone nu...
Fido support subpar
I have some support issues I need resolved. Fido provides no support email, so I tried to enter Chat, but my login timed out before my queue position (#99) was served. So, I tried to submit my query through Chat again, but was told “Sorry, we're not ...
Resolved! Why can't I get my past 3 bills on my e-mail address or by mail?
Why cannot i get my past 3 mobile bills on Email OR my home . Fido is cheater . I tried calling them multiple times but they are telling they cant provide me netiher bill over Email nor send it to my address . How can i even get my reimbursement if i...
Resolved! Long distance charges scam
I have got a shock of my life I received a postpaid bill amounting to around$700, fido online customer service had sent me a contract for 1000 minutes long distance calling on 24 March, after a week the service automatically changes, without any in...
