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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Payments issue
Hi.I have payments issues. I did setup the payment on my card. So. Payments issues have September payment. I visited store tell the what is the problem. Here my card I like pay. I don't like pay interest and let pay. They sa...
What has happened to Fido Customer Service?
I have been trying to contact a customer service rep for 2 days now. Yesterday an hour and a half waiting on phone before hanging up and unable to get through to anyone to chat? I have a recent service agreement with specific promotions/discounts and...
Order Cancelled, No Email Notification, Poor Phone Customer Services
Hello, It has been a very frustrating week for just trying to get a new phone. I called in to upgrade my phone on Nov.25 2020 for an iPhone 11 Pro. I got the confirmation email right away, however, I did not get my tracking number or shipping confir...
Resolved! Don't want to use Roaming
I been waitting several hours during different days in line to freeze my acount but I never been answeard and yesterday I leave Canada, by mistake I turn off airplane mode and fido detects I'm abroad, inmedeately I turn on again the airplane mode and...
Automatic payment by credit card not working late payment
I stopped using the automatic payment by credit card because Fido never charged my capital one credit card and now says I have a late payment. Lesson learned I won't use that payment option again.
