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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
My Fido experience
Being a Fido customer for more than one and half a year is a fine experience except 1-2 hours wait time to talk to the customer service. I can understand the staffing shortage affects everywhere. However, this morning experience is really disappoin...
Overseas Resident Mobile Account Cancellation Request Inquiry
Hey all, I attempted to request freezing my mobile account for a year as I reside in overseas country. My next billing cycle starts in one day and I have been waiting on online chat as well as making global phone calls in Fido customer centre. Also, ...
Resolved! Setup fee on existing account
I updgraded my phone during the Black Friday promotions at the Costco Kiosk, and no mention was made of a service fee. Last year my husband ordered a phone too and he was not charged the service fee. Even on the Fido promotional material, i did not s...
Didn't receive a confirmation email
HiI didn't receive any confirmation emails from I upgrade my phone and build a new plan last monday. I knew it could be need some business days to be processed. However it had been 5 or 6 business day. Does anybody know how long can I get some inform...
Try to contact FIDO
Hello,I have been trying to get through to FIDO. I tried to use the chat/messenger service but it said to call in as it was not able to connect me with somone due to it being busy.I called in and it quoted a wait time of "30-45 min". I was on hold fo...
