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New Voicemail going directly to saved messages

I'm a participant level 1
I'm a participant level 1

Can someone please explain why my new voicemail messages are going directly to saved messages. I have not listened to them and have not received a text message regarding them and when I call my voicemail, it says no new messages. Instead, I had to listen to my saved messages to hear my new messages. 

Thanks for the help.


I'm a participant level 1
I'm a participant level 1

I have the exact same issue. All messages goes to the saved mssages


Hey there @Boesman1969


Can you please confirm that your phone's OS has been updated to the latest version? This generally includes the latest bug fix for your device.


Also, are you currently using the basic voicemail (up to 3 messages) with your Fido plan or do you have the iPhone visual voicemail as an add-on?


Let us know!


Hey @S11R11! Philippe here. Welcome to the community. Smiley


To help you with this, can you answer a few questiosn please:


1. Can you tell me what kind of voicemail you currently have right now?


2. When did this problem start in your estimation?


3. What kind of phone are you using and is the phone's OS up-to-date?


Let us know!