General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23523 Views
  • 0 replies
  • 8 likes

Do I pay for service or do I pay for NO SERVICE?

Hi Fido I hope you know that even a 10-minute interruption to the service is UNACCEPTABLE.It was mind-blowing to know that Fido REFUSED to provide service for a whole day without any backup plan. I have got an important video call today and I thought...

nelson2022 by I'm a participant level 1
  • 550 Views
  • 1 replies
  • 3 likes

Resolved! How to cancel plan - New Customer

Hi, I made an online order for a phone and plan (it was $0 upfront). About 3 hours later I ended up changing my mind. IThe phone hasn't been shipped yet so I was trying to cancel before it did. I tried the live chat 3 times, called customer service t...

Bonfoooam by I'm a participant level 1
  • 456 Views
  • 1 replies
  • 0 likes

Resolved! Wifi Calling Issues in registeration

Hello,I just recently switched to Fido and I went with their most basic text and talk plan. I was trying to register for Wifi calling and it gives me this error message  "Looks like your device isn't eligible for Wifi Calling". Just an FYI, I was try...

fahadwahid96 by I'm a participant level 2
  • 1121 Views
  • 4 replies
  • 1 likes

misleading from beginning to the recent bonus offering

I have to make a complaint about the MISLEADING "exclusive offers" to me as a new customer. My first bill occurred $70 data fee for a ver limited texts sent out in the U.S.. When I called to solve the problem and was told they can take half charge of...

LucyZP by I'm a participant level 1
  • 310 Views
  • 1 replies
  • 0 likes