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Poor customer service.. wasted 30 min No single voice.

Bhautesh
I'm a participant level 2
I'm a participant level 2

I want to complain about my parcel. I reached out to customer service 3 times, as my parcel stuck in a small town because of address correction, I called and had a lady representative, we had a discussion about it in 5 min, then she left for some reason to update my address, I had to wait for more then 30 min, without any single voice from customer specialist. I called multiple time"Hello, anyone there?", but no response and at the end they cut my phone.

3 REPLIES 3

FidoStephane
Former Moderator
Former Moderator

Hi there @Bhautesh, 

 

Sorry to hear that. That's very unusual. Did you get your parcel in the end? 



Bhautesh
I'm a participant level 2
I'm a participant level 2

No, but I went to the store and that guy helped me. Really appreciate to that store guy.

BobC83
I'm helpful level 1
I'm helpful level 1

I'm noticing this theme popping up regularly on the forum. In fact, I experienced it today when I called to have an illegal charge reversed on my bill. The agent took about 20 minutes reading the agreements before conceding it was illegal, then took another 40 minutes trying to contact her supervisor to authorise the adjustment before I requested a case number and let her go. That whole time was pure dead air. Literally. My phone was on mute.

 

It's almost like they try to wait you out in hopes that you'll get frustrated and either snap or hang up. But, if you've made multiple attempts to get Fido's help and they won't talk to you, your next step is the CRTC https://www.ccts-cprst.ca/for-consumers/