I want to complain about my parcel. I reached out to customer service 3 times, as my parcel stuck in a small town because of address correction, I called and had a lady representative, we had a discussion about it in 5 min, then she left for some reason to update my address, I had to wait for more then 30 min, without any single voice from customer specialist. I called multiple time"Hello, anyone there?", but no response and at the end they cut my phone.
I'm noticing this theme popping up regularly on the forum. In fact, I experienced it today when I called to have an illegal charge reversed on my bill. The agent took about 20 minutes reading the agreements before conceding it was illegal, then took another 40 minutes trying to contact her supervisor to authorise the adjustment before I requested a case number and let her go. That whole time was pure dead air. Literally. My phone was on mute.
It's almost like they try to wait you out in hopes that you'll get frustrated and either snap or hang up. But, if you've made multiple attempts to get Fido's help and they won't talk to you, your next step is the CRTC https://www.ccts-cprst.ca/for-consumers/