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3rd Class and worst Customer service in the world ...

I'm a participant level 1
I'm a participant level 1

I have been a loyal customer since 2015.  Last several weeks I have been trying to upgrade my device. But all my attempts were screwed up by FIDO online website and their customer service.  Everything nowadays is password protected with 2 step verification. Why do they need this validation nonsense ?  I was at costco on black friday and upgrade was blocked by this account validation nonsense. I was on hold on the line with FIDO CS for 1 and half hours and by the time account got validated  costco closed and I lost the deal.

Same **bleep** again last 3 days. I am trying to upgrade online and it keeps giving me same freaking validation error.

I called and did the validation again. And now its giving me another error that your Address is updated recently so you cant by device ...WTF ?. I moved 8 months back and already changed the address but its those validation team re-updated the address. Its their fault.
Even their live chat is useless, they don solve any problem but in the end ask you to call and again wait in line for hours.

Really fed up with this BS and going to change the provider. I hope other providers are not as worst as this.



Former Moderator
Former Moderator

Hi there @TRane, 


Really sorry to hear that. If your address was changed 8 months, there's no reason we can't assist you with a hardware upgrade. 


I'm going to send you a PM so a customer support specialist can look into this with you. 


Keep an eye on your inbox Smiley 

I'm helpful level 1
I'm helpful level 1

I think you have multiple arguments of unfairness under provincial consumer protection laws. Since Fido seems unresponsive to your multiple attempts to resolve the matter with them, I'd reach out to the CRTC at and ask for help. They may redirect you back to your provincial consumer protection body, but maybe they can help.