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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Can I please be billed early?

Basically I'm doing some immigration paperwork and I need as much proof of address as possible. I realized that I never updated my phone billing address from the store I'd set it up in. I just updated it, but I won't have a bill made out to that adre...

IanSowden by I'm a Participant Level 1
  • 243 Views
  • 1 replies
  • 0 likes

Not Receiving SMSes (Text Messages) on my iPhone 11 Pro

Hi, I have been using iPhone 11 (BYOD) for over a year now with FIDO. Recently to check something, I used ny old device (Pixel 2) by inserting my same FIDO SIM. After that whe I put SIM into iPhone11 back, I realized I was not getting any text messag...

viv19us by I'm a Participant Level 2
  • 399 Views
  • 1 replies
  • 0 likes

Refund after final bill

Hi!! I have a issue about final bill.I cancelled Fido line on November 29.I already canceled bank account and credit card as well. But final bi is $-14.81. So I would like to get refund to use different credit card. However I couldn't make a payment ...

Blair7 by I'm a Participant Level 2
  • 660 Views
  • 5 replies
  • 0 likes

Cannot change plan

HelloI have a prepaid phone and trying to change it to monthly plan.Whenever I try to do this online I get an error message. (screenshot) 

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ab-ah by I'm a Participant Level 1
  • 326 Views
  • 1 replies
  • 0 likes