General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Bonus data

Hello, I just change my plan recently. Previously i paid 65$ with 20 GB data + 5 GB bonus total 25 Gb.But, now i changed my plan to 55$ with 20 GB data. I want to confirm that the bonus of 5GB data will added to my new plan or not? When i check my ne...

Jujhar1 by I'm a Participant Level 1
  • 1 replies

Dropped Calls from marketing team

I left Fido a couple months ago.  They called me daily for about a week after I left (from 877-866-9930), I'm assuming they wanted to win me back.  Every time I picked up and said HELLO, the call would disconnect.  The calls stopped after about a wee...

hullabalouie by I'm a Participant Level 2
  • 4 replies

Resolved! Temporary suspension removal

Hey my name is arsh I'm travelling back to Canadá and I want to use my Canadian number while travelling so can some help me to remove the temporary suspension 

Resolved! Samsung Galaxy Z Flip 3 upgrade

Hello, ive upgraded from a note 10+ to a z flip 3 a few days ago, and it's still "pending upgrade", any information on when its supposed to ship and arrive? i would hope it would be soon as i don't want to miss out on the accessories it comes with.

TarekMezher by I'm a Participant Level 1
  • 1 replies