General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Can I put my plan on hold?

I am leaving the country for a few months and I will not be using my phone plan and I think my money would be going to no good use for those months so I was wondering if I could put my plan on hold until I return to Canada.

Resolved! Vacation Service Suspension

I called Fido in early April to tell them that I was going overseas and would be shutting my phone off on April 07 and turning the phone back on when I returned to Canada on May 17. They said that the billing period was passed and they could not do ...

1 Hour Plus Hold

I recently upgraded my phone. The charge should have been an additional $15 plus HST. The statement shows $31 plus taxes. I've called and have been waiting for an hour to speak to someone. Absolutely ridiculous.