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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Upgrade Pending

Hi, I ordered a phone yesterday and since then it has been shown "upgrade pending". I did see the order confirmation page after I submitted the order, so I suppose it went through well. But I haven't received any email communication regarding the pho...

suncat by I'm a Participant Level 1
  • 444 Views
  • 1 replies
  • 0 likes

Payment made

Hey there,I have payed my account two days ago, however, my account is still suspended. When can I get my plan back? How long does it take to receive the payment? thank you

Amina22 by I'm a Participant Level 1
  • 416 Views
  • 2 replies
  • 0 likes

Worst customer service

I was given false information at a Fido store and customer service did not help in taking care of overages despite of the misinformation. I would never recommend Fido products or continue with Fido once the contract is over. 

PD1980 by I'm a Contributor Level 1
  • 283 Views
  • 1 replies
  • 0 likes

Automatic Payment preference not saving

Hello, I'm having issues with having the website save my automatic payment preferences for my internet account. The system remembered my credit card preferences before my credit card expired, but refuses to save after I update the information with my...

wongckj by I'm a Participant Level 2
  • 696 Views
  • 5 replies
  • 0 likes

I want to cancel my FIDO Contract

Since I'm out of Canada from last 3 months and don not plan to return soon, I'm not using the FIDO postpaid services but still I'm paying charges every month. Hence, I want  to cancel my account with FIDO in order to get away with these recurring cha...