General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Is there anyway to get rid of the 30 days limitation online?

Hello. I am considering to update my device to iPhone X but when I tried to update the sentence "We're sorry, but we were unable to process your device upgrade because your account's billing address was updated within the past 30 days." came out. I h...

jasonxia by I'm a Participant Level 2
  • 15 replies

Resolved! How to change home phone voicemail settings ?

I have a Fido Phone plan taht is coming with a voicemail.Unfortunately the modem did not come with too much documentation about how to set it up.I do have two problems that I am trying to solve:- the welcome message is in French and I have no clue ho...

costicam by I'm a Participant Level 2
  • 3 replies

False promises made on offer

I got a deal from fido promotions team. They offered me phone  so i took the offer and moved to fido .After few days i have seen they charged me 400$ which is absolutely absurd. I have called more than 10 times to fido customer care and i didn't get ...

dheerajkatta by I'm a Participant Level 2
  • 1 replies