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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23739 Views
  • 0 replies
  • 8 likes

Account suspended without notice

Hi my account was suspended and I was trying to contact the customer service and couldn't contact them. My account has been suspended without any notice and reason, now i can't contact or receive calls from any one. I am not satisfied with the respon...

Kammal_dsp by I'm a participant level 1
  • 392 Views
  • 1 replies
  • 0 likes

I was hung up on

I've been a Fido customer for 20 years. My issue is that there is discrepancy on my fido bill, I always use my credit card for an automatic payment and it's been shown receiving a payment from "other" and this has caused interest charges based on lat...

gofortess by I'm a participant level 1
  • 241 Views
  • 0 replies
  • 0 likes

Super bad customer care

I have been on a call with them for the last 3 hours no one to pick up. An agent picked up and said hold for 1 minutes after waiting for 2 hours and now even that is past 45 minutes.They would increase you plan price but won't provide service for it....

rahul44555 by I'm a participant level 1
  • 403 Views
  • 1 replies
  • 0 likes

Billing Issue

Hello I have been trying to get a hold of someone from Fido to help with a billing issue. I was charged an extra $50 dollars for a service I never authorized. The rep I spoke to told me she can't doing anything about it and she needs to transfer me t...

ram2343 by I'm a participant level 1
  • 299 Views
  • 1 replies
  • 0 likes