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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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activation fee for a loyal member?

hi, i got my fido bill and confuse why you guys charge me for activation fee, as you have promotion if i would renew on fido again activation fee will be waived?thank you

roy29 by I'm a Participant Level 1
  • 282 Views
  • 1 replies
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Port Tablet plan number to Phone plan

Hello everyone, I have a Tablet plan SIM which is used in my son's phone. He used the number occasionally for calls and texts. Now he needs to upgrade to a proper phone plan. I want to take advantage the deal of adding a new line. Does anyone know if...

Cagg by I'm a Participant Level 1
  • 356 Views
  • 1 replies
  • 0 likes

Resolved! My 5 extra hours of data don’t show

Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app.  Can someone please help?

MKPB by I'm a Participant Level 3
  • 4796 Views
  • 12 replies
  • 0 likes

Billing concerns following departure from Canada

Finally I hope to get resolve with Fido billing. The quick n dirty...before departing Canada I contacted Fido to advise I would be out of country for a number of months. It was suggested and accepted that I pre pay a maintenance fee to hold my accoun...

Danc11 by I'm a Participant Level 1
  • 232 Views
  • 1 replies
  • 0 likes