Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Mobile Data not working
I just upgraded my phone plan to include mobile data, it hs supposedly been in affect for 24hrs or so, but I haven't got it to work yet, I have checked my APN's, I have restarted several times, I reset my network settings, nothing is working, can som...
Multifactor authentication
You shouldn't force the end users to use a "Multifactor authentication" that is not completed. I need to be able to change the e-mail for the recovery of to use a MFA. Also, I should be able to setup a phone number for the MFA which it might not be t...
FIDO'S BILLING AND LATE FEE CHARGES BEFORE CYCLE DATE !
Why is it that every month I get late fee charges when I receive a Thank you for payment before my cycle date and yet I'm expected to pay 10 days before my cycle payment ????? I'm being charge pre advanced on a monthly bases , and 5 days after I have...
Can't login to My Account on fido.ca
When I try login to 'my account' on fido.ca I'm getting 'THIS PAGE IS TEMPORARILY UNAVAILABLE' message. It's going on for a few days now, so I figured something is wrong on my end or with my account. any help is appreciated!
First Bill - Need clarity
Hello, I got my sim activated on April 26 2023, my plan is at 45$/month.I went in person to get my phone plan. I'm aware now that there's an additional fee for that. Instead of paying $52, Ive been charged $106.What I'm asking myself is, are tho...
