Celebrate Pride with Fido
Hi Community, A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here. Fido XTRA’s Walmart eGift Card Contest...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
activation fee for a loyal member?
hi, i got my fido bill and confuse why you guys charge me for activation fee, as you have promotion if i would renew on fido again activation fee will be waived?thank you
Port Tablet plan number to Phone plan
Hello everyone, I have a Tablet plan SIM which is used in my son's phone. He used the number occasionally for calls and texts. Now he needs to upgrade to a proper phone plan. I want to take advantage the deal of adding a new line. Does anyone know if...
Resolved! My 5 extra hours of data don’t show
Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app. Can someone please help?
Question regarding Account Suspension / Pause with living abroad part-time
I recently bought a 45$/month Canada-wide plan (just the SIM, I already owned the iPhone), but I live most of the time in EU now. I would be coming back intermittently throughout the next year(s) to Canada, for 2 week - 2 month periods. The salespers...
Billing concerns following departure from Canada
Finally I hope to get resolve with Fido billing. The quick n dirty...before departing Canada I contacted Fido to advise I would be out of country for a number of months. It was suggested and accepted that I pre pay a maintenance fee to hold my accoun...
