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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Transfer of Responsib
Hi, So I am the account holder. There are 2 lines (both with devices).I am willing to pay my device and split it into new account and; transfer the responsibility to 2nd line holder (that person cannot pay the balance of device in one shot so want to...
Fido referral denied
Hello i did a refferal on my account and it was denied due to this reason "Thank you for contacting the Fido Refer A Friend Program Support Team.Important: A referee transferring an existing phone number from their previous provider cannot submit the...
INCORRECT BILLING - FIDO CANNOT FIX
I signed up for the Black Friday promo deal online on fido website where it stated that $50 activation fees are waived. My plan was the $55 plan discounted down to $30 for 15 months. I activated two lines so the second line will get another $5 off. W...
Unable to update address
I'm not able to change my billing address. Please assist me.
Resolved! Filing a complaint
How do i log a formal complaint against Fido Billing.This a third or fourth month in a row, for billing issues. I have paper work received with promotion/discount however billing is still not correct.I am fed up from calling every month and customer ...
