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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23588 Views
  • 0 replies
  • 8 likes

I never receive the chat history

Hello,  After I ended the chat, I added my email to get the chat history, but I never received it. I tried more than 5 times and tried different email addresses, but it didn't work.  Some specialists ended the chat during conversation because they di...

Hannah88 by I'm a participant level 1
  • 339 Views
  • 1 replies
  • 0 likes

Sim to eSim

Hello,I am planning to leave Canada for a couple of months, and I have a prepaid account. I plan to keep the line active, but to exchange the sim to eSim and to downgrade the package to something minimal.Is the exchange free on the store? Then, is do...

Stefutz by I'm a participant level 2
  • 404 Views
  • 1 replies
  • 0 likes

Roaming charges

Looks like Fido's latest cash grab is to randomly charge people for roaming even though the settings on the phone like "Data Roaming" and "Mobile Data" are set to "Off".  All customer service does is to say the charges are legitimate without anything...

Beaker by I'm a participant level 2
  • 390 Views
  • 1 replies
  • 0 likes

Improvement and correction in Fido Website

Hi,Hopefully some one will be able to guide and resolve-Have taken a prepaid number and wanted to change the plan  & also retain the number  in storage for long period as would be returning back to canada after 4/5 months. Approached the chat facilit...

TM2266 by I'm a participant level 1
  • 331 Views
  • 1 replies
  • 0 likes