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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Charges for certain 866 calls ?

Do phone calls to certain phone number prefixes (866-xxx-xxxx) or (888-xxx-xxxx) or (900-xxx-xxxx) cause an automatic charge to my Fido Account ?I am Postpaid, but got charged $4.99 for a callback to an 866-xxx-xxxx number??Is there a LIST of phone p...

goworld1 by I'm a Participant Level 2
  • 510 Views
  • 2 replies
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Mysterious text activity

My wife and I both have been using Fido for many years now, we often text to each other.  But some strange things happened to her end from time to time.  This event happened in between one of our text conversations, when I suddenly see a text from he...

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EJWang by I'm a Participant Level 2
  • 610 Views
  • 2 replies
  • 0 likes

Toll-free numbers and airtime

Dear all,   I was online with the Fido Customer Service to resolve the error in my bill. I have been charged for calling the toll free number ( The reason being given is that anything over 500 minutes will be charged at commercial rates even if it is...

TK68 by I'm a Participant Level 2
  • 1218 Views
  • 5 replies
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Visual voicemail billing

Hi,    I bought Fido 3 months ago and use my own device, I had visual voicemail and use is (of course is not stable and reliable yet, it offen gets off and not working) Last week gots off again, after a week I called fido first of all they reset my v...

Parham5650 by I'm a Participant Level 1
  • 318 Views
  • 1 replies
  • 0 likes