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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Call forwarding without access to the phone

I would like to forward my calls to another local phone number but my phone is malfunctioning and I can't enter the code. There is a Fido moderator (@FidoNick) that said in the forum that someone at Fido could do this manually. I tried over the chat ...

Yomamasofat by I'm a participant level 1
  • 776 Views
  • 1 replies
  • 0 likes

Phone has been shipped to wrong address twice

I am incredibly disappointed in the customer service with FIDO. I ordered a phone around a week ago and it arrived with scratches on the front screen. I asked for an exchange and when confirmed the address I wanted it delivered to with the customer s...

vanshajn1 by I'm a participant level 3
  • 1965 Views
  • 7 replies
  • 0 likes

3rd Class and worst Customer service in the world ...

I have been a loyal customer since 2015.  Last several weeks I have been trying to upgrade my device. But all my attempts were screwed up by FIDO online website and their customer service.  Everything nowadays is password protected with 2 step verifi...

TRane by I'm a participant level 1
  • 880 Views
  • 2 replies
  • 0 likes

Discounts Miscalculated on First Bill - Anyone Else?

Switched plans from $45 1GB to $65 50GB plan with a $20 monthly discount, so effectively same price with more data. But after getting the first bill, they:1. correctly charge me full price for upcoming cycle (30 days), yet the discount is incorrect.2...

sfidow by I'm a participant level 2
  • 1229 Views
  • 3 replies
  • 0 likes