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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23575 Views
  • 0 replies
  • 8 likes

Resolved! New 'Live Chat' customer service is AWEFUL and FRUSTRATING

Had the unfortunate necessity to contact Fido this morning. Discovered that only "Live Chat' is the only available option now to speak with someone at Fido. It too well over an hour to have my issue (my extra payment not applied) NOT resolved. Textin...

PeterDeee by I'm a participant level 2
  • 1464 Views
  • 3 replies
  • 4 likes

How can I order a new sim card?

My phone was stolen awhile ago. I already reported it.I recently bought a used phone so now I need a new sim card.I looked everywhere and couldn't figure out how to do it. I found a post titled "ORDERING A NEW SIM CARD ONLINE" which had a reply with ...

DCross by I'm a participant level 1
  • 5805 Views
  • 3 replies
  • 0 likes

Monthly Roaming Fee???

Why is there no availability to buy a monthly roaming plan for the USA or travel? If I had known this I would not have bought my phone & plan with FIDO? I will be shopping for another provider.  $12. a day is ridiculous for long term travel. Other pr...

AngelaB1 by I'm a participant level 1
  • 340 Views
  • 1 replies
  • 0 likes