Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! No internet)
Dear Sirs! My internet is finished. I changed my plan now. Could you please answer, why I have not internet yet?
Resolved! Problems with Long Distance Charge
I'm having a problem with this Long Distance Charge I have received. I recently picked up an iPhone from Black Friday 2022 and combined accounts with my Ipads. Here is the problem, I usually face time over wifi all the time, with no charge on my Ipad...
Resolved! Annual Prepaid Plan
I have a prepaid plan, $100 for 400 minutes per year. What happens if I run out of minutes before the end of the year?
RECEIVING TEXTS while abroad - confused on how to NOT incur roaming charges
I have read a lot of questions and repliues on this topic and am STILL confused. I would like to be able to RECEIVE SMS texts abroad and read them but not incur roaming charges. I am fully aware if I SEND a text, reply to a phone call etc I will ge...
Live chat is not working
For several days, every time I want to chat with an agent, there is a message that you are reaching us out outside of our business hours; however, I contact them during business hours (tried mornings, daytime, evenings). How can I reach out anyone?
