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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Terrible in-store customer service, followed by insinuation & accusation
Terrible in-store customer service, followed by insinuation & accusation: The price you pay, for cheap plansLet me begin and get some popcorn… I’ve been receiving notifications on my Fido account to add a second line for years.1. I try to add a secon...
Resolved! Horrible service leaving fido
I opened an account for my son did everything on line not to pay the $45 charge. When I went to the fido store to pick up the sim card as I was instructed to do. The manager came out and asked me if they could set up my account.. I said sure as long ...
Poor customer service.. wasted 30 min No single voice.
I want to complain about my parcel. I reached out to customer service 3 times, as my parcel stuck in a small town because of address correction, I called and had a lady representative, we had a discussion about it in 5 min, then she left for some rea...
Call forwarding without access to the phone
I would like to forward my calls to another local phone number but my phone is malfunctioning and I can't enter the code. There is a Fido moderator (@FidoNick) that said in the forum that someone at Fido could do this manually. I tried over the chat ...
Phone has been shipped to wrong address twice
I am incredibly disappointed in the customer service with FIDO. I ordered a phone around a week ago and it arrived with scratches on the front screen. I asked for an exchange and when confirmed the address I wanted it delivered to with the customer s...
