General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


very weak to no signal in half moon bay -barrhaven, Ottawa

i am moving to a new house and fido's service in that area is very weak and sometimes even disconnects.Near Russet Terrace and River mist road. do you plan on improving the service in this area or should i consider moving to another provider with str...

ASinno by I'm a Participant Level 1
  • 1 replies

Fido Payment Plan + Contract?

I am financing my phone through the Fido Device Payment plan and I was wondering if I pay off the total balance, will I still be locked in a contract? I've been with Fido for more than 15 years and obviously after yesterday's fiasco, I am thinking of...

elainee430 by I'm a Participant Level 1
  • 1 replies