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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Extremely unknowledgeable customer representative

I was with @Fido for many years before switching to Rogers. In order to return to Fido, I contacted a Fido customer service agent about reactivating my account. He went over the porting procedure with me and shipped a SIM card and mobile device for m...

chakde by I'm a participant level 1
  • 351 Views
  • 1 replies
  • 0 likes

Fido employee cheated on me for plan purchase

I have been with Fido for over 10 years.  I purchased a promotion plan on October 1st 2022 which was posted on the black board in the shop located in Devonshire mall in Windsor. The plan says 20 GB only for $30 with your own device, and the promotion...

Lijuan1974 by I'm a participant level 2
  • 1262 Views
  • 7 replies
  • 0 likes

Changing # rings b4 goes to Vm

I have an iPhone 12 Mini    Currently after 3 rings the call goes to Vm.   I would like that changed to perhaps 6 rings     Cheees  

Geebskii by I'm a contributor level 1
  • 532 Views
  • 3 replies
  • 0 likes

Resolved! Intermittent mobile signal in Vancouver

Hello,I'm using a Samsung Note10+ that has been updated to the latest available firmware. While I've not been able to get a good signal in my apartment, usually 1 bar or nothing, a few days ago the signal started dropping every now and then even as I...

youdontcibai by I'm a participant level 1
  • 567 Views
  • 1 replies
  • 0 likes

Resolved! Customer care agents locations

Twice when I've called fido to talk with an agent the recorded message no longer says "100% Canadian based specialists" it just says "specialists" are Fido agents no longer 100% based on Canada or are they now in other parts of the world now?

Ash333 by I'm a contributor level 2
  • 764 Views
  • 2 replies
  • 0 likes