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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
My bill contained "Apple Lite device protection" and I didn't request it
Hello, I noticed my bill went up $9 a couple of months ago. It turns out "Apple device protection" was added without my request. I have removed the item now. Can you please refund me the amount.Thank you,Chris.
Why does Fido not provide a CLEAR method of providing feedback/submitting complaints
I just had a customer service experience (over online chat) which was exceptionally unsatisfactory and subpar, to say the least. And there was no customer satisfaction survey at the end of this chat (like with other companies that are eager to provid...
Fraud protection department and validation team issue
Hello! I had a bad experience with Fido. Account has been blocked for no reason just because I tried to upgrade my phone. And validation team doesn't work correctly, asking for nonsense information and 3-4 different of personal documents "to validate...
Delivery address
I bought a cell phone, but the delivery address is wrong, what can I do?
Resolved! Need to file a complaint
I am deeply hurt and upset after dealing with a Fido customer resevice representative from the credit adjustment section. I want help to file a complaint ASAP and would like a strict action to be taken as a consequence for hindering my mental health....
