General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Trade in question

Hi I have a quick question. If I upgrade online will I still get the chance to trade in my old phone for credit towards the new phone if I do the trade in after I receive the new phone? or do I have to do my upgrade and trade in at the same time in s...

User1464 by I'm a Participant Level 3
  • 8 replies

In the age of Minimalism and convenience

Dear Fido, I joined a few years ago with my home internet and you provided pretty good service, not one complaint.  A few months ago in order to keep things "simple" I signed up for cell service, I am dissapointed. You see, I had for the last 7 years...

SilNorm by I'm a Participant Level 1
  • 1 replies

Resolved! Is this a spam?

Hi!  I had just got a message from 16472787794 saying that I have a refund. Is this a spam message? When I clicked on the link, it sent me to an overcharged announcement, and then sent me to the interact e transfer page. I had typed in my username an...

HieuTran by I'm a Participant Level 2
  • 3 replies