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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23717 Views
  • 0 replies
  • 8 likes

Fido plan promotion & can’t get ahold of Fido Help

I received a text message from Fido with an exclusive plan promotion. I tried calling Fido multiple times to get more details and change my plan with no answer. I'm just stuck on hold (I'm currently trying again right now ...45 min and counting). Is ...

Terrible wait times and price gouging

I have been on hold with the billing department for an hour now. Who knows how much longer it will be? They are playing the same songs over and over, which is minor but after an hour I've heard them all five times now. It's like they're deliberately ...

Jayme1 by I'm a participant level 2
  • 520 Views
  • 3 replies
  • 0 likes

New activation, Can't call any local numbers

I did a new connection activation today and unfortunately I cant make a outgoing calls. Fido chat support troubleshooting tried and many other online support options tried but looks like need some technical support but nobody is available on chat sup...

scorpio26 by I'm a participant level 1
  • 294 Views
  • 1 replies
  • 0 likes

Unable to send messages

I recently ported from rogers to fido and after that Iam unable to send messages to any contacts.I tried all troubleshooting stuff, removed sim, message center number, reset phone.Its not with the phone as i tried this sim in another phone and same t...

Aaakzak by I'm a participant level 2
  • 605 Views
  • 2 replies
  • 0 likes