General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fake Fido promotion offered by call

Hi,we received a call 3 days before claiming to be from Fido marketing team offering Us some good promotional plans to get us back to Fido. They had all our account details including the credit card's last 4 digits we used last time and the last 3 di...

Athulps by I'm a Participant Level 3
  • 11 replies

How the contest winners are chosen

I've been entering into 1 year free service contest + several other fido extras  contest  for over a year and without missing a day from entering however have not won a single time unluckily, so just wondering if this is even worth an effort. Not sur...

Resolved! New phone shipped to the wrong address

I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?

Jhleblanc by I'm a Participant Level 2
  • 2 replies

Resolved! Wifi Calling- Help!

I just switched to Fido from Koodo. I rely heavily on wifi calling- I work in a remote camp for weeks at a time and have wifi but no cell coverage. When I went to set up wifi calling, I got an error message that says "to activate wifi calling on this...

Eharrie by I'm a Participant Level 3
  • 6 replies

Payment impossible via My Account

You **bleep** bastards send notifications constantly to pay an accumulated bill, and I wanted to pay it all in full, yet behold! I can't login despite trying a bunch of times! You should partly refund or somehow compensate for the utter inconvencienc...

Markos22 by I'm a Participant Level 1
  • 1 replies