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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24110 Views
  • 0 replies
  • 8 likes

How to speak to a real person

Is there any way to speak to a live agent? Jack has no answer. Agents on Jack chat disappeared 3 times. No option available to schedule a call back. No option on 611 to speak to someone. Thanks for any help. 

Debs58 by I'm a participant level 2
  • 1055 Views
  • 1 replies
  • 0 likes

Dropped calls

Can somebody help me with my dropped calls? I cannot run a business like this. I will not be with Fido tomorrow morning. If this continues I can tell you that it has been all day dropped calls all day long.

Fayedrope by I'm a participant level 1
  • 739 Views
  • 1 replies
  • 0 likes

Resolved! Fido charged twice

To whom this may conern, Why does it show that Fido has charged me twice this month for the same amount under the name of Fido MACC? 

dlkt by I'm a participant level 1
  • 4023 Views
  • 3 replies
  • 0 likes

Resolved! Fido: A thug company, posts unnecessary bill charges

Hello, I am writing this e-mail complaining about the miscellaneous and unnecessary charges on my mobile phone.I have been charged $687.46 on my phone no. but I am sure that this charge doesn't belong to me as I was not in the country and before leav...

Review for customer service executive

This is an appreciation post for Natasha a fido customer service representative in Toronto:@ natashaNatasha has been of great help on our call today. She gave me the best solution to my query and helped resolve the confusion I had. Additionally, she ...