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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Unable to Return Phone and plan
Hello!I purchased a plan and phone with Fido but that day itself I received another better deal and ported. Now the Fido store is not ready to accept my return even if the phone hasn't been opened and it hasn't even been a day. On hold at customer se...
Resolved! Not able to reach to customer support
Recently I moved to FIDO however for the last 2 days I am trying to reach out to customer care via phone and online chat however after waiting for several hours no one responding, I waited for 1 hour 35 mins on call and 3-4 hours on chat. My old numb...
Unable to contact a human rep
I am leaving Canada soon and try to suspend my service. I have been trying to contact a customer service since last week and was on hold for more than 1 hour with no response. I have also tried live chat but I couldnt even get in queue. I have also D...
New Customer - Ordered Sunday Online still waiting.
HelloI ordered Phone and Plan on Sunday (Nov2th) online and recevied confirmation of the order. However, I have not received confirmation that the order has been processed. How longs does it usually take to process the order? ThanksSam
New customer - 15$ credit not visible
Hi,I ported to Fido couple of days back via Best buy offering 15$ credit for 24 months , leading to 25$ per month. However, I don't see it anywhere applied in my fido account. Customer care is never reachable and not even live chat... Is anyone on ...
