Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cellular data not working! Roaming not working!
My cellular data and roaming not working most of the time. I'm missing on important calls and emails, can not use navigation... Why am I paying for the plan with data if I have no data?!!! Your tech support sucks - instead of help got a sales pitch t...
Resolved! Legitimate "Five-tastic Gift" of 5GB offer?
I received this text message but before I click any links, I want to check if it is legitimate or spam. Thanks!
Device upgrade payment made but no confirmation email yet
I ordered a device upgrade twice in the past two days and both times I've faced problems. On the 29th, I made the payment for the iPhone 14 Pro Max, and within a few hours, I found out that my account has been suspended and the upgrade request reject...
Resolved! Roaming charges
hi everyone, i recently traveled outside of Canada and before I left the country I checked with the representative I won't be charged for roaming if the device roaming is turned on but unfortunately, when I checked the bill I was charged for data roa...
Changing my personal information without my consent
I would give a poor rating to the Fido customer support and the supervisory team She could not provide the resolution to my issue and apart from that she told me that she doesnt know how to escalate an issue through a written means. I asked her if sh...
