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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

Roaming charges

Looks like Fido's latest cash grab is to randomly charge people for roaming even though the settings on the phone like "Data Roaming" and "Mobile Data" are set to "Off".  All customer service does is to say the charges are legitimate without anything...

Beaker by I'm a participant level 2
  • 309 Views
  • 1 replies
  • 0 likes

Improvement and correction in Fido Website

Hi,Hopefully some one will be able to guide and resolve-Have taken a prepaid number and wanted to change the plan  & also retain the number  in storage for long period as would be returning back to canada after 4/5 months. Approached the chat facilit...

TM2266 by I'm a participant level 1
  • 257 Views
  • 1 replies
  • 0 likes

Resolved! Norwegian Cruise ship still on WMS ?Fees?

Hey Everyone jumping on a cruise ship tomorrow and I understand ships cell phone service is regulated by WMS  world maritime service which offer different rates than Fido land roaming fees for postpaid clients which are usually 12 $/day in USA land o...

pinballd by I'm a participant level 2
  • 834 Views
  • 2 replies
  • 0 likes

Resolved! I think some fraud is happening with me!

Hello Team, In the last 15 hours, I have received two emails from FidoBill@fidomobile.ca with the subject Your Fido bill is ready.  I am attaching images for reference. The reason I am calling these out as fraud is that I AM NOT A CUSTOMER OF FIDO. I...

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tkaran50 by I'm a participant level 1
  • 469 Views
  • 1 replies
  • 0 likes