Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Last...
Fido XTRA contest winners 2021
Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here (Highlight to read) First...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
New Samsung S20 - charger not provided
Hello all, If you could PM in regards to my new phone purchase that would be great. I did not recieve a wall charger with the purchase of my new Samsung S20 phone, just a wire. Thanks,STEBOC02
Resolved! Change number of rings before voicemail
I googled how to change the number of rings before voicemail kicked in and entered the code I found (**61*321**20#) and it said the change ("MMI code started - call forwarding when no reply registration was successful") but it still rings the same nu...
Gift card claim glitch
Hello!I set up an automatic payment to get the promotion offer of a 10$ gift card. I accidentally chose the Prepaid card option. Then I tried to set up the Prepaid Virtual Mastercard in the FIdo app with Fido Extra plugins. However, I was prompted to...
2020- Online refill not working!!!
I'm having a problem with this "refill now". I put in the refill amount and the required information to pay. After about 5 attempts, I still get get " OOPS, that doesn't seem to be working" All my information is correct! This is very frustrating, and...
Resolved! Do I need a plan to receive text messages overseas?
Hi, some help here please. I saw on community boards here that we can receive text messages with Fido overseas. But the problem is I´m traveling for more than 2 months. Do I need a monthly plan to receive text messages, or can I just be on a pre-paid...
