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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Temporary Phone Suspension
Hi, I have called Fido services to suspend my services from May to September as I will be going abroad. However, I noticed that the $7 fee was added ALONGSIDE my original $30 monthly charge - totaling to $37 monthly. How does this make any sense when...
Bad Customer Care Experience
I just had a talk with a customer care agent and I am very upset and disappointed by how I was treated on call. I was told the below in the whole conversation very bluntly - 1) He knows better than me2) I should do my research3) He wanted to educate ...
Resolved! Porting fido postpaid to freedom
So i paid my last bill before the due date and i used the fido postpaid service for two day in new bill cycle then i ported it to freedom.so i dont know why i am charged with whole bill cycle which i wont use i should be charged with the last two da...
Fido changing rates
Hello, We just received our latest monthly statements and our rate has increased. We called Fido and we were told tha the two year contract has expired, but we never signed nor agreed to a 2-year term and I far as I know, the two year new phoness pl...
Extra Roaming charge
It's been 7 months I'm valued customer of Fido with having two lines but from month of January and February I was not in canada and I got extra charge of 90$ and 30$ in respective months so I charged extra 120$ without using services I want to get th...
