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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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roam

I choose this plan and I am in China right now. I wonder, can I receive phone call from Canada, because I see Fido Roam in the bottom line.

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Yunfei1 by I'm a Participant Level 1
  • 336 Views
  • 2 replies
  • 0 likes

Overcharge

FIDO OVERCHARGE! After my contract, BYE BYE! Will not recomend!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

123098POI by I'm a Participant Level 1
  • 221 Views
  • 1 replies
  • 0 likes

Upgrade Error message.

Trying to upgrade but whenever I click continue after all my selections it says that the information is not available online and for me to call fido on their toll free #, The reason I am upgrading online is because you save $30, if I call Fido and ha...

rjm74 by I'm a Participant Level 2
  • 890 Views
  • 3 replies
  • 1 likes

Device Balance

Why is my device Balance not available in the mobile app?  It used to be under the phone tab but not there anymore. I do not like having to leave the mobile app and go to web account to access this info. 

Robycat66 by I'm a Participant Level 1
  • 301 Views
  • 1 replies
  • 0 likes