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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24079 Views
  • 0 replies
  • 8 likes

Plan price new account

Hello,today I signed onto Fido. I was told the price was $44 with 20GB data and if I signed on for automatic withdrawal from credit card the monthly plan will be $39. But when I go to my fido account, it says $67 month. ???Can anyone explain this to ...

Boofer1 by I'm a participant level 2
  • 1780 Views
  • 3 replies
  • 0 likes

Resolved! Credit inquiries

I opened a Fido account for my daughter 6 months ago and I've just noticed that 3 credit checks were done and there are 3 credit inquiries on my credit report, so my credit score has gone down 100 points.  I am trying to get at least the 2 additional...

CC571 by I'm a participant level 2
  • 10865 Views
  • 4 replies
  • 1 likes

Worst customer service representative

Today, I spoke to many agents regarding the credit report issue with fido. I talked to several agents and my experience with them is as follows:This is the most critical part of my experience. I had a 2 hour long conversation which was by far the wor...

Sdddnhbgy by I'm a participant level 1
  • 1174 Views
  • 2 replies
  • 0 likes

Brightstar Fido's Device Protection

"Hey Scammers:   Ship the device back to me since you don't want to honor your agreement, because you crooks are not getting another cent out of me. "   This is the email that I sent to Brightstar  - Fido's Device Protection Service today.  A little ...

Pistol61 by I'm a participant level 2
  • 2644 Views
  • 2 replies
  • 0 likes