General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23592 Views
  • 0 replies
  • 8 likes

not at all satisfied with fido customer service

since 6 december i have been calling fido for my esim card , i visitied the fido store in STC for my esim but he said it is not available and dont know when it will be available , i visited the store 4 time a week but the sim was not available eventu...

Narayans561 by I'm a participant level 1
  • 445 Views
  • 1 replies
  • 0 likes

Credit Check

When checking my credit score, I noticed two credit checks from "Fido Solutions" back from when I opened my first account. I understand that a check is required to provide me services, but why was there two (day after one another)? 

amalamanny by I'm a participant level 3
  • 553 Views
  • 1 replies
  • 0 likes

Resolved! Fido account suspended

My fido account got suspended but I made all my due payment however it shows my credit limit is over than basic so please let me know what I need to do. @Fido 

Resolved! Questions about Fido Roam - PAY PER USE RATES

I understand that you camn opt in to Fido Roam when abroad (for $15 / day) OR you can just use pay per use.  If I turn on my phone JUST to check my  text messages (no outgoing calls, no outgoing texts,  or using my ophone in any other way) how is thi...

findkendwa by I'm a participant level 3
  • 2784 Views
  • 3 replies
  • 0 likes