General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23549 Views
  • 0 replies
  • 8 likes

Tried to Order New Phone

Hi there,A couple of weeks ago (when the Black Friday deals were on) I placed an order for a new phone. I had indicated that I wanted to pick it up in-store at the Londonderry Mall location in Edmonton and the confirmation noted that I would get an e...

JayNineZ by I'm a participant level 1
  • 349 Views
  • 1 replies
  • 0 likes

mobile

I am not able to make calls on mobile. I get message stating there is not registered on network. Can anyone help?

Golferman by I'm a participant level 2
  • 234 Views
  • 1 replies
  • 0 likes

Cancelled cyber monday deal

I purchased a samsung a53 on cyber monday because it was on a deal for $0 down payment and $0 per month. This means I would only have to pay for the plan on the phone. However after checking  my account today, I found that I was being charged full pr...

Ololly975 by I'm a participant level 2
  • 311 Views
  • 1 replies
  • 0 likes

Bait and Switch -- anyone available to rectify this?

I was on Chat with Virgin -- offered me 20GB $25 per month first line, $20 per month 2nd and 3rd line.While on chat with them, contacted Fido (currently have a fido voice/data line and 2 data lines.Nice rep offered to match that, took an hour on the ...

markyg by I'm a participant level 2
  • 437 Views
  • 2 replies
  • 0 likes

No service in Mexico

Hello, I have a big problem with my network, a week ago I arrived in Mexico on vacation but my Fido chip does not give me a signal even though I already activate Roaming from my cell phone and it connects to the AT&T network, I do not get in or out c...

BrandonGB_18 by I'm a participant level 1
  • 278 Views
  • 1 replies
  • 0 likes