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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! iMessage sending to wrong recipient

Today my wife called to ask if I had received her texts. I said no. Have not got any today. she said she sent me a few questions and a picture of a Christmas gift. and someone replied to her. " I think you have the wrong number. "she was sending me t...

Fireram by I'm a Contributor Level 1
  • 1564 Views
  • 4 replies
  • 0 likes

New Device Order Questions

Hi all, I just ordered a new phone for my spouse but then thought I should have had it done through pick up at a store location (the closest one is in a grocery store so it should be open) but I can't find a way to change this via my account or who t...

lracicot by I'm a Participant Level 1
  • 220 Views
  • 1 replies
  • 0 likes

Refer a friend - Credit Not Received!

Hi folks, My friend joined Fido using my referral code end of Dec 2020. Months go by with no bill credit for either of us. I reach to Fido support. Nice guy checks both of our accounts are in good status, should get bill credit. But I should contact ...

kanrachan by I'm a Participant Level 3
  • 331 Views
  • 1 replies
  • 0 likes

Brightstar is scam ,thats how they make money

When you receive device after 20days and that that too whose battery life is already at 90% and the charger i got along can't be used because of Dollar store quality,can't even insert data cable as port inside is tilted ,the data cable too is of garb...

gunpree by I'm a Participant Level 2
  • 576 Views
  • 5 replies
  • 0 likes

Resolved! Fido timer ripoff

I have been on Fido's $10 a month prepaid plan for many years now, I very rarely use my phone, very ,very rarely, that is why this $10 a month plan suits me, with the very rare calls having to be made, or received, costing me 15 cents per minute.  Ju...

si by I'm a Contributor Level 2
  • 479 Views
  • 2 replies
  • 0 likes