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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23670 Views
  • 0 replies
  • 8 likes

No Copy of Live Chat Transcript

I requested copies of my live chat transcripts multiple times via customer sevice and all available FIDO channels, but even after providing my email, there has been nothing sent. Customer representatives claim that they cannot send it to me even thou...

Surasama by I'm a participant level 1
  • 1324 Views
  • 4 replies
  • 1 likes

Resolved! Fido Loyalty hung up on me…

I called Fido to cancel one of my account's line. The girl who responded to me at first was super nice. After a few minutes of questions and stuff like that, she told me she was going to transfer me to Fido Loyalty, so they can finalize and close my ...

valeria16 by I'm a participant level 1
  • 553 Views
  • 1 replies
  • 2 likes

bill payment,

on the wedsiteit shows that i have a past due amount oon the same page it shows that it was paid what gives ?

martios1821 by I'm a participant level 2
  • 381 Views
  • 1 replies
  • 0 likes