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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Just problems with fido since I became a client.

Hi there, I am losing my patience with Fido right now. I have 2 major problems with them. 1. Plan problems.december 21st: When I suscribed, I took the 50gb for $50 plan. I got a confirmation email and that I will get another notification when my sim ...

quebecer2023 by I'm a participant level 1
  • 313 Views
  • 1 replies
  • 0 likes

Credit limit monitoring

Hi, I have recently faced this issue and got my account suspended. Now I had to pay 600 cad to restore my account. I don't have a clarity on where this 600 cad will go. Please need help with this

rohithsai6 by I'm a participant level 1
  • 312 Views
  • 1 replies
  • 0 likes

International call overcharge

Hello, I have been using Fido service for some time. I have an add-on pack for 1000 international minutes, which I never avail entirely every month.  I was really shocked to see a long distance overcharge of $ 227 this month. A warning message before...

maryhutton by I'm a participant level 2
  • 317 Views
  • 1 replies
  • 0 likes

Resolved! International Calling Overcharge

Hello, I have been using Fido service for some time. I have an add-on pack for 1000 international minutes, which I never avail entirely every month.  I was really shocked to see a long distance overcharge of $ 227 this month. A warning message before...

maryhutton by I'm a participant level 2
  • 1106 Views
  • 3 replies
  • 0 likes

email to text

each time I receive an "email to text" message I must reply "Read" in order to see the actual message.Is there a way to get around the need to reply "Read"?

deleted by I'm a contributor level 1
  • 509 Views
  • 1 replies
  • 0 likes