General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Unlimited Canada wide minutes means include incoming too?

Hi!I'm a new subscription to Fido today, I have a question about it. There's a plan includes what I have as below.(It's the Unlimited Talk & Text plan - BYOD) <Plan Includes>- Unlimited Text, Picture and Video Messages from Canada to Canadian, U.S. a...

The premium device protection really works?

Hi there. My phone was stolen on May 11th/2023 and immediately I submit all the requirements on the website. The ID and the request form. It has been more than 20 days of waiting for a response from Likewize/Fido and nothing happens. I'm really worri...