General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Very loud outgoing call volume with Home Phone

I'm having the issue with my voice being VERY loud on the other end, and a slight amount of echo (probably more like reverb - like talking in a stairwell) reported. This occurs with testing using multiple phones. I just activated it a few days ago. I...

One-time refill problem

On March 5, I made an one-time refill for $100 for 365days payment by Interac through Royal Bank of Canada. Why The payment of $112(including 12% tax) is not shown in my Airtime balance as of today? One-time refill prepaid balance unchanged, but mone...

yhhung2021 by I'm a Participant Level 3
  • 7 replies

How do I file a complaint?

I should be able to find a way to complain about the service I received.  It is impossible to find.  Just like its almost impossible to talk to a phone rep.    

jd04gj by I'm a Participant Level 1
  • 1 replies