Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
We've Hit a Snag!!!
Help! It keeps saying they hit a snag every time I try to log in the My Account app with my email. I also tried linking my Facebook to my account but it did not work! Says they hit a snag, come back later again. I really want to view my bill when it'...
Due date creep?
Anyone else notice due date creep this month? It's up to a wek earlier than any month for the past 2 years.
I was told $30 / 20G and the first bill charged me $80 without my consent
Last year I change fido to koodo. Two months ago, fido team called me and told me I could come back fido with the price $30/20G data. So, I moved two mobile phone lines back to Fido. In my first bill, I was totally shocked. The charge is $80/20G d...
Resolved! Same “Exclusive Plan” for different price
Me and my Partner are sharing an account with Fido. Both of our lines received the same "Exclusive" offer but prices are different from one another. The exclusive offer was 35GB data plan with unlimited calls and texts. Fido offered it to my partner ...
Resolved! Winback is very hard to get in touch with
Last December 2019, after having a disagreement with Fido for US roaming charges, we decided to move to another cell provider. After porting our two number to the new company, my wife and I started receiving several phone calls a day from a private n...
