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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24024 Views
  • 0 replies
  • 8 likes

Resolved! Bill due date vs billing cycle

How can I have my payment due date and bill cycle end date to be thesame? For some reason my payment due date changes between 23 and 25 of echa month while my bill cycle date always ends by 27 of each month. If my data finishes on 24th and if I make ...

JohnTM by I'm a participant level 1
  • 4000 Views
  • 3 replies
  • 0 likes

Resolved! How to change Billing cycle

Hello. I want to change my billing cycle date to 1st of every month to 30th of every month. July1st - July 30th     My current billing cycle runs from 18th of the month to 17th of next month. July18th - August 17th   I searched each single setting on...

Ni29 by I'm a participant level 1
  • 4616 Views
  • 2 replies
  • 0 likes

Resolved! Fido contest?

Why is fido not doing contest anymore? Is it because of the merge? This is disappointing.

Irisiscute by I'm a participant level 1
  • 1633 Views
  • 3 replies
  • 0 likes

Website bug

Screenshot taken after logging in. There does not appear to be a help topic for this type of issue. Also, I had already enabled multi-factor authentication.

Screenshot 2023-04-20 10.21.15.png
LenK by I'm a participant level 1
  • 3266 Views
  • 6 replies
  • 0 likes