Hi @DOMCH1 , not that I know the answer to this but, you can send a private message on Twitter or Facebook if you use these platforms and ask for help finding your answer. I find dm on Twitter quite useful for a few reasons. I will have a copy of our exchanges in the messages, we can interact in writing with a back and forth at your leisure and not wait on the phone or be accidentally disconnected. Very stress free. If you are not on these platforms then I suggest using one of the methods mentioned Here to make further inquiries. Good luck and hope you get a resolution
