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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24043 Views
  • 0 replies
  • 8 likes

Resolved! Billing cycle changed to secure late fee

I've been told by Fido that billing cycle is set when you activate your account, and will not be changing each month. In my view, Fido is in contradiction because they're changing my billing date to secure a late payment fee charge, that sucks

Poric_43 by I'm a participant level 1
  • 1003 Views
  • 1 replies
  • 1 likes

Random Credit Inquiry

I have been a mobile customer with Fido over 3 years and I just noticed that I have an unauthorized inquire by Fido Solutions on February 05, 2023. I didn't enrolled for any new service, nor have I contacted Fido for any inquiries. Could you please t...

lucassiano by I'm a participant level 1
  • 677 Views
  • 1 replies
  • 0 likes

why mobile/wireless plan not showing up online account?

I activated a wireless plan on May 15 around 3pm and got the email prompting me to create an online account, which I did immediately.But after logging in to the account, I don't see anything under the plan. I can literally see nothing other than the ...

jqian6 by I'm a participant level 1
  • 1205 Views
  • 1 replies
  • 0 likes

File a complaint

Trying to home internet set up. Please tell me why the process takes 40 mins to complete? Maybe its my fault for trying to do this online with a agent who could not explain while this process is taking so long.  The agent Kirandeep was rude and I was...

Stevel15 by I'm a participant level 1
  • 668 Views
  • 1 replies
  • 0 likes