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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Confirmation Email is different than what was promised

Hi,   I was offered a $20 dollars discount for my current plan instead of $15 from black Friday promo. I received the critical information summary which doesn't align what has been agreed on. Fido only removes my existing $15 discount without applyin...

Vivi_10 by I'm a participant level 1
  • 276 Views
  • 1 replies
  • 0 likes

Resolved! Do I need a plan to receive text messages overseas?

Hi, some help here please. I saw on community boards here that we can receive text messages with Fido overseas. But the problem is I´m traveling for more than 2 months. Do I need a monthly plan to receive text messages, or can I just be on a pre-paid...

MauricioMP by I'm a participant level 1
  • 21405 Views
  • 6 replies
  • 0 likes

Resolved! Incorrect Billing

Cx charged with incorrect billing. Need support from billing team ASAP

amanath by I'm a participant level 1
  • 460 Views
  • 1 replies
  • 0 likes