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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Fido overcharging

I recently went to the U.S. to take care of my mother due to surgery for stomach cancer.  For three days I used Fido US roam. For the next 12 days my phone was on airplane mode and I just use wifi. Now, imagine my surprise when I received a bill for ...

Resolved! Scam or Real?

I've been recievcing a phone call from a number listed as 1-833-xxx-2394 stating they're from fido/rogers loyalty department. They were offering me an internet plan, 500mbs down, unlimited data for around $45. She mentioned other great rates aswell f...

Jessayy by I'm a contributor level 1
  • 2479 Views
  • 5 replies
  • 0 likes

Resolved! Huge Bill due to loss of long distance option

i got a huge bill of $800 and they refuse to adjust . i am using the fido from many months. I requested add on data and representative told me a plan with more data and told me to do it online .I also requested that I dont want any other changes in p...

Jasleensodhi by I'm a participant level 1
  • 925 Views
  • 2 replies
  • 1 likes

Resolved! illegal increase on the monthly fee by Fido

I changed my plan to Fido Payment Program - 2GB with $35 monthly fee on January 12, 2021, which is a permanent plan until I change it.   I don't have any promotion like $10 reduction for 12 months or balabala..... It is $35 permenantly.   In March 20...

fibo123 by I'm a participant level 3
  • 6195 Views
  • 9 replies
  • 1 likes

Going out of the country

Hi! I will go back to my country for vacation for one month. So I'll not use Fido for one month for sure. Is there any way to stop the bill for that month? I don't have any down payment for phone, I'm just paying for the monthly usage fyi!

Taneer123 by I'm a participant level 1
  • 373 Views
  • 1 replies
  • 0 likes