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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

Resolved! Where do I find the reciept for my phone purchase?

Huawei is giving away their wireless earbuds for every phone purchased from them in December 2019, and they request to see a receipt from where you bought it. Will the fido bill be enough proof? It doesn't mention what phone I bought, the bill just s...

Falzone by I'm a participant level 1
  • 2638 Views
  • 3 replies
  • 0 likes

Quality service in costumers service

I have a good experience with customer service that needs to be shared, I contacted live chat today and signed in from my account, customer service representative says that it is confirmed because I log in from my account but she wants more questions...

Hadeel72 by I'm a participant level 1
  • 395 Views
  • 1 replies
  • 0 likes

Fido LTE speed is around 5 mbps, central Burnaby BC

Hello, I live in Central Burnaby, BC, according to my shallow reseach my download speed should be around 15 - 30 mbps. My area is fully covered according to Fido's coverage map. Earlier this morning my download speed was between 0.98 and 1.2 mbps. Fi...

dankutnenko by I'm a participant level 2
  • 1640 Views
  • 2 replies
  • 0 likes

Resolved! Fido sales person did fraud with me

Hi a sales girl called me from fido and offered me $30 for 20 gb but when bill came it comes out to 55 for 20 gb.more over fido charged me for 2 months together for february month also.send me bill of 261 dollar for two lines. Where ever it should be...