Changing Phone Plan while under Fido Payment Program

Changing Phone Plan while under Fido Payment Program

Changing Phone Plan while under Fido Payment Program

chiragsangani
I'm a Participant Level 1

Changing Phone Plan while under Fido Payment Program

Hello,

 

I currently have a 4GB, $45 Data, Talk & Text plan. I am also financing a phone under the Fido Payment Program with a monthly charge of $68.75. I received a promotion when I signed up where I get $38.75 in monthly credits towards my FPP cost, so my total monthly cost is $75 before taxes.

 

I received an offer on my dashboard for a 6GB, $40 Data, Talk & Text plan. This would be a higher amount of data, and a lower price, so I'm tempted to take it. What I can't confirm is, by switching to this plan, will I lose the $38.75 in hardware credits or will I continue to receive them?

 

Thank you.

3 REPLIES 3
FidoLony
Moderator

Hey @sameer2803,

 

as @NaliniR mentioned, changing your plan while under a Fido payment program should not remove any credits associated with the device promotion you got. 

That said, we do always suggest to reach out to customer care should you have questions about your current plan and/or payment program to get the right aswers. 😊



sameer2803
I'm a Participant Level 1

did you find the answer for this?

NaliniR
I'm Qualified Level 1

Hi @chiragsangani ,

 

Welcome to the Fido Community!

 

It should not remove the credits because the credit is to offset the hardware portion but, I would recommend reaching out to customer support and they can check into the plan and tell you if it will affect the promotional credit of the hardware.