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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Fido Prepaid Mastercard

Hello, I signed up and have had Fido Internet since Nov 2020 and have yet to recieve my Fido Mastercard. I've checked my inbox, spam folder and Fido account page and I haven't seen anything relating to it. Can someone help me out or tell me what I sh...

luked1 by I'm a Participant Level 1
  • 209 Views
  • 1 replies
  • 0 likes

Delay on receiving SMS

It has been a few days since I were aware of the issue. It takes 10 to 30 minutes to receive a verification code from login websites, not from the same sender, from different senders I experienced same issue. There was delay on receiving my friends' ...

stan25zh by I'm a Participant Level 1
  • 240 Views
  • 1 replies
  • 0 likes

Reprensatives did not solve billing problem

I received a bill even I have mot started using the service yet. The phone call with angent is useless but only gets me much more angry. The same experiece with another angnet on online chat. They only told it this is how it works. Fido does charge p...

yyyyyabsjf by I'm a Participant Level 1
  • 421 Views
  • 3 replies
  • 1 likes

First Bill - More than double the charge

I received my first bill today. I opted for 45 CAD plan which includes 6GB data. I took the plan on Feb 23rd and my bill is $103.52 which is more than double the charge of monthly plan. I haven't used more than the allowed daily limit of data, not ev...

BM30 by I'm a Participant Level 3
  • 984 Views
  • 7 replies
  • 0 likes

Mobile data usage

Hi there, I am always very careful with my data useage and am aware of how much I use. I received a notification today that I somehow suddnetly went over my data by 5GB through mobile data and tethering? I was doing grocery shopping by myself when I ...

barberizja by I'm a Participant Level 1
  • 291 Views
  • 1 replies
  • 0 likes