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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Roaming inquiry
I am heading to US for 4days and want a roaming package ? What are my options
Cancel my number
I would like to know how I can cancel my phone number and account abroad since I have left Canada and not planning to go back anytime soon. Thank you.
Received payment failure text messages for no reason
Hi. I received a SMS sent by 93995 saying my Fido payment was declined. The account number mentioned in the message was different than mine. I logged into my account and checked my bill. It shows there's no amount that needs to be paid. Is this a mis...
Error transferring number
Hi I've been trying to transfer my number after receiving the Fido sims but an error occurred with the pin and the transfer is stuck. I tried calling 3 times with more than 3 hour hold wait times. I went into a Fido store and they just said I have to...
Scammer placed an order for iPhone 14 on my account
Hi,Someone ordered an iPhone 14 Pro Max with a contract on my Fido account. My email has been getting spammed. I suspect the scammer hacked into my Fido account and placed the order. When you track the order online it says it is already delivered. Ho...
