General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Fido contest?

Why is fido not doing contest anymore? Is it because of the merge? This is disappointing.

Website bug

Screenshot taken after logging in. There does not appear to be a help topic for this type of issue. Also, I had already enabled multi-factor authentication.

Resolved! Prepaid balance and refill

I am a prepaid fido customer and I am on the pay by the minute plan. My balance has recently run out. If I refill now will I avoid losing what was in my account? I had about $45 still left unused.

Resolved! Offered 20gb for $30/mon but "Get this offer" button causes error

Hello, When logging into Fido My Account, the subject "special" and "loyal customer" offer splash screen appears, however, when clicking the "Get this offer" button, a page showing "SORRY, SOMETHING WENT WRONG" appears. I called 611 to inquire about ...