Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
FIDO'S BILLING AND LATE FEE CHARGES BEFORE CYCLE DATE !
Why is it that every month I get late fee charges when I receive a Thank you for payment before my cycle date and yet I'm expected to pay 10 days before my cycle payment ????? I'm being charge pre advanced on a monthly bases , and 5 days after I have...
Can't login to My Account on fido.ca
When I try login to 'my account' on fido.ca I'm getting 'THIS PAGE IS TEMPORARILY UNAVAILABLE' message. It's going on for a few days now, so I figured something is wrong on my end or with my account. any help is appreciated!
First Bill - Need clarity
  Hello, I got my sim activated on April 26 2023, my plan is at 45$/month.I went in person to get my phone plan. I'm aware now that there's an additional fee for that. Instead of paying $52, Ive been charged $106.What I'm asking myself is, are tho...
Got a overcharge on my bill.
I made two calls to a international number, and the record on my iPhone shows I called 2 and 1 minutes. But I got a bill showing I called 3 and 2 minutes. And I also got a roaming charge even I just passed near the US - CA board.
We've Hit a Snag!!!
Help! It keeps saying they hit a snag every time I try to log in the My Account app with my email. I also tried linking my Facebook to my account but it did not work! Says they hit a snag, come back later again. I really want to view my bill when it'...
