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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Adding data , changed phone financing

Hello all,  I have been a happy fido client for over 2 years and in December 2020 updated my original contract, new phone financed @ 36 @and new data 10 +10 @ 60 with taxes a bit over 110 .  all fine. In March  2021? I receive a offer email. For 50g ...

Justjunkjim by I'm a Participant Level 2
  • 520 Views
  • 2 replies
  • 0 likes

Can't change credit card information

Ive contacted Fido by phone 3 times amd spoke to 3 different respresentatives eacj time and they still can't or won't let me change my credit card information. So every month I have to use vouchers. Why does Fido treat pre-paid customers so poorly. I...

Bubba1 by I'm a Participant Level 1
  • 216 Views
  • 1 replies
  • 0 likes

Data top up

I added one data top up last month after I used all of my 6GB and sent the CANCEL message today. Also, my new bill cycle started today and it shows that I have 7GB remaining. Just wondering if I am being charged for this again ?

Anmol_2 by I'm a Participant Level 2
  • 223 Views
  • 1 replies
  • 0 likes

Resolved! Waiting for phone after upgrade

Hello,   I’m concerned about my new phone. I had upgraded my phone to a white iPhone 11 2020 and data plan on March 27. The data plan came through fine, but my new phone didn’t came cause I had received a email saying that it will take for 4 weeks or...

MaddyD25 by I'm a Participant Level 2
  • 826 Views
  • 5 replies
  • 0 likes