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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24067 Views
  • 0 replies
  • 8 likes

Resolved! Add iPhone value pack

Trying to add iPhone value pack to one of our lines and can't do it through self serve. Toughest app I have ever used. 

ScottMc10 by I'm a participant level 3
  • 3185 Views
  • 8 replies
  • 0 likes

Loyalty Department.

Enquired about adding data to plan.  Fido reps suggested going to loyalty department. 4 times I was forwarded to the loyalty department and 4 times I was cut off. Seems like an odd way of retaining customers. Have been with Fido since they first star...

snapcutter by I'm a participant level 2
  • 903 Views
  • 1 replies
  • 0 likes

Resolved! Add existing phone number into new add a mobile line.

Wife and Myself have FIDO BYOD plans with diffrent account. But i would like to bring her phone number into my account as add a new line option. How do i can able to do that? i want to keep our track family mobile expense in single bill.

arunp0306 by I'm a participant level 1
  • 1442 Views
  • 1 replies
  • 0 likes

Resolved! Roaming inquiry

I am heading to US for 4days and want a roaming package ? What are my options

DivD by I'm a participant level 1
  • 1122 Views
  • 2 replies
  • 0 likes

Cancel my number

I would like to know how I can cancel my phone number and account abroad since I have left Canada and not planning to go back anytime soon. Thank you.

Ima0222 by I'm a participant level 1
  • 753 Views
  • 1 replies
  • 0 likes