General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Not receiving an OTP from bank from Philippines

Hi Fido,  I've been having issues with my OTP from my bank. I called the bank provider based in the Philippines and they said my international number was registered to recieved the OTP. Now, this is causing me problems every time I have to purchase o...

raylynnet by I'm a Participant Level 1
  • 392 Views
  • 1 replies
  • 0 likes

"Not In Service"

For about a month now, when I try to call any of my three workplace landline numbers from my cellphone, I get "This number is not in service". But they all are, as I'm able to call any of them on my landline. I can also call my home phone and a coupl...

Romain

My son recently had Chatr as his service provider, but now I was switching him to my Fido account. I called Fido to transfer (port in) the chatr number over to fido and replace my temporary fido number, but after speaking to 5 representatives the fid...

Romainx2 by I'm a Participant Level 1
  • 287 Views
  • 1 replies
  • 0 likes

captcha problems

I tried to access my account to pay my bill but I coundn't get pass captcha even though I tried for over 15 minutes.

eddyodif by I'm a Participant Level 1
  • 324 Views
  • 2 replies
  • 0 likes

Billing problems

I have had problems with my bill since ordering a second phone for my wife five months ago. Each month I call a Fido "help" line and spent an hour or more going through the bill. During the last three calls, the agent recognized the problem and promi...

Lx11 by I'm a Participant Level 1
  • 400 Views
  • 3 replies
  • 0 likes