General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Customer Concern

Hello All Concern People with Fido.Hope you are enjoying the plans, device and service of Fido.I my case it is little different.I was very loyal to Freedom Mobile over a decade of service and no major issues. I had THE BEST grandfathered plan with un...

SS59 by I'm a Participant Level 1
  • 1 replies

Resolved! Great service

The last 8 weeks I asked for help several times with nothing resolved. Today I spoke to a gentleman on the Fido online chat, his name was Raymond. He solved my issue within 20 minutes of the conversation with no trouble. I now have no issues with Fid...

Regarding my monthly bill

Hello. Last to last month I was two days late for bill payment due to busy schedule. But I paid bill. And last month I got double bill but I paid every month. And this month I do not get any bill and it shows 0 please tell me about my bill and update...

Resolved! Paying for data during lockdown

I have been paying for data on 3 accounts since the lockdown on March 13, 2020. All of this has been a waste of money because my 2 sons have rarely left the house since then. Would you consider a rebate due to the pandemic and are our phones unlocked...

LC99 by I'm a Participant Level 1
  • 1 replies