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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Link prepaid plan to Fido login
I just swtiched prepaid plan and received the account number. I wish to link this prepaid account to my current Fido login account but nowhere in my account for me to do that. Online chat told me to register a new account using a new email or told m...
Two-Factor Authentication (2FA): no longer working in data/tablet only plans?
I regularly access my Fido account and never had any issues until today in receiving 2FA codes from FIdo (all other non-Fido SMS are blocked). I contacted support and they're not aware, but I'm not sure if that's truly the case. I've performed the u...
Resolved! Wait Time and "Busier than normal"
I've been waiting on ask jack for an hour and a half for a customer service rep to discuss possibly leaving Fido for Freedom. This level of customer service is gonna make it harder for Fido to retain my business. Every post that I see on here about w...
Reporting a number that is either fraud or just a toxic sales person
I am sharing my experience with this number ******5656 and here is what happened: Basically, this person called me in the morning saying that this is a promotional call from Fido (Indian accent), one moment while he was reading the promotional word...
Resolved! Horrible New Phone/Chat Support system
I am truly frustrated by the new AskJack/phone support system that Fido has implemented (as of this week it appears). I have had a ticket open with Fido support regarding a roaming issue (neither here nor there for this purpose of this complaint). In...
