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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Roaming Registration
I received email that I have registered for roaming services which I have not. Phone is on airplane mode and am connected to internet provided by the facility. Why would Fido automatically send me notifications for charges that I do not use. Thank yo...
Resolved! 20 GB Double Facturation
Hi, I am a new Fido client and I just received my bill for the first month of utilisation. However, when I check the bill carefully, I am charged the 20 GB and call and texts unlimited across Canada two times. One time for the monthly payment, which ...
Resolved! Exclusive deal on mobile app leading to cancellation of monthly finance.
Recently bought iPhone 13 256GB with Fido Monthly Finance on 28th Dec 2022 with $38 25GB monthly plan and 20$ monthly credit on finance. On 2nd Jan 2023, got an exclusive deal on my Fido Mobile App for $30 20GB monthly plan and I opted for that. Howe...
Unable to receive verification texts
I've been unable to receive 6 digit security code texts from PayPal for the last few days. My phone number is correct in their system and they have advised me that the texts are successfully being sent from their end but I am receiving nothing. I cal...
Resolved! Waiting for call back
Call back said 22-33 minutes...waited an hour. Called again and it's 48-1:12 minutes. Yesterday was 3 hours! This is unacceptable!!! Revenue Canada is not as awful waiting as it is with this company!!! Time to consider a new provider.
