General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Messaging errors

Good morning,  not sure if this will apply to everyone getting errors when sending texts.  I was messaging back and forth with a friend yesterday and for no reason I could think of I got an error 2 saying message not sent. Try again. Message wouldn't...

Suspicious email sent or text from Fido

Hello..I just received a texted from someone saying it's Fido.Telling me I get a 50.00 gift because I was a valuable customer and because of covid. I know it could be a scam...has anyone else received these texts?

Olivia14 by I'm a Participant Level 1
  • 1 replies

Long distance calls over charges

Hello,I have started using fido service before 3 months. Since starting from 1st day i am getting problems with my bill. First i was charge for 114 dollar saying that's first time charge when you get the connection but i was aware about it when i too...

Roy1414 by I'm a Participant Level 1
  • 1 replies

Fido refer a friend. U have to b lucky to get credit

I followed all the step to get refer a friend credit and received confirmation email too from fido but it has been 5 months and still didnt get it.Contact via phone and chat but total waste time. For me it is kind of scam or u jave to b luck to get t...

Shiraz3 by I'm a Participant Level 2
  • 1 replies