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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24023 Views
  • 0 replies
  • 8 likes

Resolved! Difference in prices for the same plan

Why is it that my husband got an offer for the same "exclusive" plan that I was offer for $10 less.   I have been with the company for 5+ years. He has been with Fido for 5+ months.    Customer loyalty is not rewarded but punished? 

Kay2018 by I'm a participant level 2
  • 6230 Views
  • 8 replies
  • 3 likes

Resolved! FIDO roam is a complete scam

I just returned from the UK. My 12 year old son was very careful with his phone. We not only disabled data roaming but turned cellular data completely off to avoid any charges. Then I get the bill and it is charging $12 per day for Fido roam. He only...

Resolved! Billed for scam calls

I am very disappointed. Customer Service Rep suddenly hung up on me and the issue was not resolved. I have had several false charges on my fill in the last several months that Fido gaslit me about, insisting I made the calls when I know for an absolu...

LiMaZee by I'm a participant level 2
  • 2778 Views
  • 3 replies
  • 2 likes